Shanay Scott-Arbuckle
Ruidoso,NM
Summary
Dedicated and adaptable professional with diverse experience in office administration, education support, retail management, hospitality, and event coordination. Skilled in team leadership, customer service, operational support, and creative project assistance. Strong background in managing front desk operations, supervising staff, training teams, and organizing community and campus events. Known for delivering high-quality service, maintaining organized and welcoming environments, and supporting both business and educational initiatives with energy and professionalism.
Overview
9
9
years of professional experience
Work History
Work Study Student for External Affairs
Eastern New Mexico University
08.2024 - 05.2025
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
Shop Manager
Scorpion Tattoos
01.2020 - 07.2024
- Oversaw daily operations, ensuring all artist and client needs were met with exceptional service.
- Managed cleaning and maintenance tasks including dusting, mopping, polishing, bathroom upkeep, and exterior grounds care.
- Set up and broke down tattoo stations; handled client scheduling, phone correspondence, and deposit collections.
- Traveled to and assisted at tattoo conventions; organized and supported in-shop events such as the Ruidoso Tattoo Expo.
- Ordered and prepared meals for artists and clients; managed supply runs and online supply orders.
- Organized all paperwork and prepared financials for tax purposes.
- Supervised, trained, and supported all shop employees.
- Painted murals and created in-shop artwork; provided ongoing plant care and shop aesthetics maintenance.
- Drafted and maintained client waiver agreements.
Retail Manager
Scorpion Tattoos
01.2020 - 07.2024
- Managed full merchandise and body jewelry inventory, including ordering, pricing, tagging, and display creation.
- Traveled to tattoo conventions to sell merchandise and promote brand awareness.
- Modeled merchandise for marketing purposes; photographed and promoted products.
- Repaired damaged goods and prepared 3D printer products for sale.
- Hand-stitched leather labels onto knit beanies for branded apparel.
- Maintained store aesthetics through creative display design and ongoing plant care.
Game Master
Ruidoso Escape Rooms
01.2020 - 07.2024
- Recruited, trained, and supervised escape room staff to ensure exceptional customer experiences.
- Managed scheduling, appointments, payments, refunds, invoicing, and customer communication (phone and email).
- Played active, interactive roles in the escape room experience, consistently maintaining a 5-star review record.
- Handled construction and repairs for escape room sets and props.
- Maintained cleanliness and organization of all rooms, lobby, and guest areas.
- Ordered supplies and managed overall facility operations.
Server
Casa Blanca Restaurant and Bar
01.2020 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Business was shut down due to the outbreak of the Corona virus or Covid-19.
Work Study Student
Eastern New Mexico University
10.2018 - 12.2019
- Managed front desk operations as an information specialist, including answering phones, scheduling appointments, and providing accurate information and guidance to students and visitors.
- As an adult education advocate I oversaw the adult education center, delivering tutoring support in composition, grammar, and general writing skills.
- As a ceramic aide I assisted in organizing and executing college-sponsored events on and off campus, ensuring smooth coordination and participant engagement.
- Supported the ceramics program by cleaning and organizing materials, supervising students, and helping maintain a safe, structured classroom environment.
Camp Counselor
Friends of Camp Mary White
07.2018 - 07.2018
- Lived on-site and supervised groups of up to 15 girls during a three-week residential summer camp.
- Led and facilitated a variety of daily activities, including horseback riding, hiking, archery, arts & crafts, and team-building exercises.
- Ensured camper safety, engagement, and emotional well-being throughout all activities and routines.
- Oversaw and participated in daily chores such as latrine cleaning, cabin tidying, dishwashing, and general grounds maintenance.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Rand Hand and Property Caretaker
God's Ranch
05.2016 - 07.2018
- Provided daily care and feeding for up to 40 horses, including administering medications and performing regular health inspections.
- Maintained irrigation systems and supported the upkeep of 50 acres of pasture and ranch land.
- Oversaw full-service housekeeping for the main residence and guest house, including dusting, vacuuming, mopping, window washing, and general cleaning.
- Performed light gardening and landscaping to maintain the grounds' appearance and functionality.
Education
Associate of General Studies - General Studies
Eastern New Mexico University - Ruidoso
Ruidoso, NM05-2025
High School Diploma -
Tularosa High School
Tularosa, NM05-2018
Skills
- Time management
- Problem solving
- Leadership
- Computer proficiency
- Customer service
- Team collaboration
- Reception and office support
- Appointment scheduling
- Telephone etiquette
Timeline
Work Study Student for External Affairs
Eastern New Mexico University
08.2024 - 05.2025
Shop Manager
Scorpion Tattoos
01.2020 - 07.2024
Retail Manager
Scorpion Tattoos
01.2020 - 07.2024
Game Master
Ruidoso Escape Rooms
01.2020 - 07.2024
Server
Casa Blanca Restaurant and Bar
01.2020 - 03.2020
Work Study Student
Eastern New Mexico University
10.2018 - 12.2019
Camp Counselor
Friends of Camp Mary White
07.2018 - 07.2018
Rand Hand and Property Caretaker
God's Ranch
05.2016 - 07.2018
Associate of General Studies - General Studies
Eastern New Mexico University - Ruidoso
High School Diploma -
Tularosa High School
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