Shanay Youmans
Arlington,TX
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry.
Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever
role and/or department assigned.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Davies
06.2023 - 11.2024
- Manually entered data from physical documents, digital forms, or audio recordings into designated software applications.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
- Maintained files, records, and chronologies of entry activities.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Paid attention to detail while completing assignments.
Data Entry/Customer Service Representative
CVS Pharmacy
08.2021 - 06.2023
- Cross-trained and provided backup support for organizational leadership.
- Maintain confidentiality and adhere to HIPAA regulations.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased client retention by consistently delivering personalized solutions that met their unique needs.
- Able to accurately complete a word document typing over 55 WPM.
- Worked with internal teams to understand business needs and changing strategies.
- Managed and organized documents for data entry tasks.
- Completed data entry tasks with accuracy and efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
CEVA Logistics Inc.
02.2018 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Ridgeland High School
Jasper County06-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- LiveChat Support
- Creative Problem Solving
- Understanding Customer Needs
- Data Entry
- Microsoft Office
- CRM Software
Timeline
Data Entry Clerk
Davies
06.2023 - 11.2024
Data Entry/Customer Service Representative
CVS Pharmacy
08.2021 - 06.2023
Customer Service Representative
CEVA Logistics Inc.
02.2018 - 08.2021
High School Diploma -
Ridgeland High School
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