Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shanaya Anderson

Austin

Summary

Results-driven individual with experience in retail sales and customer service. Known for strong attention to detail and effective problem resolution. Ready to leverage skills to enhance customer experiences and support organizational goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Retail Sales Associate

Ross Dress for Less
Harvey
08.2024 - 12.2025
  • Maintained store organization and cleanliness throughout the sales floor.
  • Operated cash register and processed transactions efficiently.
  • Assisted customers with product selection and inquiries.
  • Participated in inventory management and restocking procedures regularly.
  • Provided excellent customer service by addressing concerns promptly.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.

Customer Service Representative

Luminary Life
Austin
04.2025 - 08.2025
  • Handled customer complaints and provided timely resolutions.
  • Assisted customers with product inquiries and service-related issues.
  • Educated customers on product features and benefits clearly.
  • Responded promptly to emails and phone calls from customers.
  • Maintained accurate records of customer interactions and transactions.
  • Utilized CRM software to track customer inquiries and resolutions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Some College (No Degree) -

Austin Community College
Austin, TX

Skills

  • Customer service
  • Problem resolution
  • Effective communication
  • Inventory management
  • Sales techniques
  • Cash handling

Certification

  • Property and Casualty License
  • Life and health License

Accomplishments

  • Won bandsman of the year in highschool
  • Finished school with honors
  • Became front end supervisor within 2 months of working
  • Meet sale quotas

Timeline

Customer Service Representative

Luminary Life
04.2025 - 08.2025

Retail Sales Associate

Ross Dress for Less
08.2024 - 12.2025

Some College (No Degree) -

Austin Community College

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