Shanaya D. Wallace
Brooklyn,NY
Summary
Dedicated and compassionate professional with years of experience supporting children and adults, demonstrating strong collaboration skills and a commitment to continuous learning.
Overview
6
6
years of professional experience
Work History
General Electronic Tech Technician
Pre3PL Llc
Brooklyn, NY
03.2021 - Current
- Trouble shooting
- Test capability of products
- Manage work load to testing schedule
- Preform functional testing on specific products such as Apple products
- Knowledge of electronics
Child Care Provider
PRIVATE EMPLOYER
Brooklyn, NY
03.2019 - Current
- Have worked for the same families for the past six years
- Have cared for up to 4 children at a time, ages 3-9
- Responsible for on-time and safe arrival to and from school, extra-curricular activities, doctor’s appointments and other locations as requested
- Provide 1:1 tutoring on math and general homework
Sales Associate
Fashionphile
New York, NY
02.2023 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
QPS
New York, NY
06.2021 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked in tenants and visitors.
- Kept vision around the property.
- Close down the property.
SEASONAL HELPER
UPS
Manhattan, New York
10.2020 - 01.2021
- Loading/ unloading
- Calling clients
- Collecting payments
- Communicating with dispatchers
- Handling customer’s complaint
- Keeping the vehicle clean and organized
- Paperwork
Education
Associate of Science - Psychology
Medgar Evers College
Brooklyn, NY06.2024
High School Diploma - Engineering
Transit Tech High School
Brooklyn, New York06.2018
Skills
- Network troubleshooting
- Remote support
- IT asset management
- Endpoint security
- Help desk management
- Customer Services
- Application support
- Backup solutions
Timeline
Sales Associate
Fashionphile
02.2023 - 05.2025
Receptionist
QPS
06.2021 - 12.2023
General Electronic Tech Technician
Pre3PL Llc
03.2021 - Current
SEASONAL HELPER
UPS
10.2020 - 01.2021
Child Care Provider
PRIVATE EMPLOYER
03.2019 - Current
Associate of Science - Psychology
Medgar Evers College
High School Diploma - Engineering
Transit Tech High School