Shanaya Solomon

As a Leasing Agent, I helped prospective tenants find the perfect rental property that they were looking for while working closely with property owners to fill vacancies. I take pride in delivering excellent customer service, making sure each tenant feels valued and supported throughout the entire leasing process. Whether I’m answering questions, showing properties, or handling paperwork, I ensure everything runs smoothly and efficiently throughout the process , resulting in quick and successful leases. My goal is to match the right tenants with the right properties while maximizing returns for the property owners and maintaining a positive experience for everyone involved. With a white glove service from start to finish!

• Assisted in managing daily tasks, including scheduling appointments, organizing documents, and handling correspondence for my boss. • Prepared and organized tax-related documents, making sure of accuracy and timely filing for clients. • Communicated with clients regularly to gather necessary information and answer questions related to tax services and general inquiries that they may have. • Coordinated meetings, calls, and follow-ups with clients to ensure smooth service delivery and efficient problem resolution. • Managed incoming calls and emails, prioritizing client needs and relaying important information to ensure efficient workflow. • Provided support in customer service tasks, handling inquiries, concerns, and scheduling appointments. • Maintained confidentiality and security of sensitive tax and client information, adhering to industry regulations and best practices. • Assisted in creating and maintaining client databases and records for easy access and organization of information.

• Supervised a team of five cashiers, handling front store operations and managing calls from managers and customers.

• Helped customers with purchases, returns, and product concerns to ensure a positive shopping experience.

• Answered customer questions about store policies, promotions, and ongoing sales.

• Processed returns and exchanges by checking items and receipts for eligibility.

• Worked with the shift manager to quickly resolve issues and customer concerns, keeping operations smooth.

• Encouraged customer loyalty and boosted sales through friendly and knowledgeable service.

• Operated the cash register accurately, processing transactions efficiently.