Shanaya Yaw
Newark,NJ
Summary
Goal-oriented and organized team player seeking an entry-level position in an established medical office to provide support to physicians, nurses, and other medical staff in delivering exceptional patient care. With over 5 years of successful sales experience in both large and small-scale food and retail environments, dedicated to maintaining customer satisfaction and contributing to company growth. Security-focused and diligent Guard skilled at protecting personnel and premises, responding appropriately to situational assessments such as criminal acts and emergencies. Remain alert, attentive, and vigilant at all times, anticipating trouble and taking proactive steps to intervene and diffuse using keen eye for detail.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2023 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Guard
Sterling Security
03.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Checked and verified photo identification prior to granting facility access.
Shift Leader
Apple Green
09.2021 - 04.2022
- Organizing shift schedules for team members
- Monitoring attendance, tardiness, and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Conducting performance reviews and sharing feedback with both upper management and team members
- Managing employees’ requests and transgressions
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety, and employment standards
- Balancing cash drawers and preparing cash deposits.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Airport Ambassador
Clear
08.2019 - 10.2019
- Ability to function autonomously and with integrity keeping the CLEAR's customers and business partners best interests in line
- Strong communication skills and the ability to engage with potential customers and members alike
- Ability to follow detailed instructions and execute to them with 100% accuracy, in a fast-paced and constantly changing environment
- Drive membership enrollments through engaging travelers and educating them about the benefits of CLEAR
- Reaching for new challenges and asking for additional responsibility
- Balancing high volume with high-quality customer experiences
- Participating in ongoing training and development
- Resolve traveler and/or members concerns or inquiries in an appropriate and timely manner, escalating to a higher level as necessary
- Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following documented security protocols.
Education
Certification - Sterile Processing Technical
Penn Foster Career School
Scranton, PA08.2025
High School Diploma -
Overlea High School
Baltimore, MD06.2018
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Work ethic
- ID Verification
- Threat Assessment
- Alarm systems
- Steam Sterilization
- Decontaminating surgical instruments
- High-Level Disinfection
- Decontamination procedures
Timeline
Security Guard
Sterling Security
03.2024 - Current
Security Officer
Allied Universal Security Services
03.2023 - 10.2024
Shift Leader
Apple Green
09.2021 - 04.2022
Airport Ambassador
Clear
08.2019 - 10.2019
Certification - Sterile Processing Technical
Penn Foster Career School
High School Diploma -
Overlea High School
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