Shanbra Pruitt
Hammond,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
QC Supervisor
Sanderson Farms Processing Plant
Hammond, LA
11.2019 - Current
- Determined quality department standards, practices and procedures.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
Customer Service Representative
General Dynamics Information Technology Inc
Hattiesburg, MS
08.2018 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
QC Technician
Sanderson Farms Processing Plant
Laurel, MS
12.2010 - 09.2017
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Education
Associate of Arts - Nursing Assistance
Petra College
Hammond, LA07.2022
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2018
High School Diploma -
West Jones High School
Laurel, MS05.2009
Skills
- Customer Interaction
- Continuous Improvement Process
- Critical Thinking
- Customer Needs Assessments
Accomplishments
- Achieved by completing job ready acaedmy with accuracy and efficiency.
Certification
- Licensed certified nursing assitant - 8/2022
Timeline
QC Supervisor
Sanderson Farms Processing Plant
11.2019 - Current
Customer Service Representative
General Dynamics Information Technology Inc
08.2018 - 11.2019
QC Technician
Sanderson Farms Processing Plant
12.2010 - 09.2017
Associate of Arts - Nursing Assistance
Petra College
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
High School Diploma -
West Jones High School
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