Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanda Anthony

South Amboy,NJ

Summary

Dynamic retail professional with a proven track record at Optimum, excelling in customer service and problem-solving. Skilled in POS operations and fostering customer loyalty through effective engagement. Collaborated with teams to consistently meet sales targets, enhancing the shopping experience and driving promotional success. Committed to maintaining a positive store reputation.

Overview

21
21
years of professional experience

Work History

Retail Sales Associate

Optimum
Freehold, NJ
12.2017 - 06.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Customer Service Representative

Optimum
Newark, NJ
09.2004 - 12.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Education

Communications

Ramapo College of New Jersey
Mahwah, NJ

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer engagement
  • POS system operations

Timeline

Retail Sales Associate

Optimum
12.2017 - 06.2025

Customer Service Representative

Optimum
09.2004 - 12.2016

Communications

Ramapo College of New Jersey