Shanda Driver

LPN Back Office Clinical Coordinator

PPG Surgical Oncology and HPB Surgery

Atlanta, GA

08.2022 - Current

Answer patient calls, identify issues and determine how best to provide assistance within parameters established by facility and supervisor.
Communicate with patients with compassion while keeping medical information private.
Record patient information in electronic medical records system accurately and efficiently.
Coordinate with other healthcare professionals to ensure optimal patient outcomes.
Maintain patient confidentiality according to HIPAA regulations.
Order and review lab results for accuracy prior to delivering them to the physician.
Answer telephones promptly and courteously while scheduling appointments for patients.
Use Outlook, Secure chat, Staff message, My Pool to communicate
Ensured that all forms are completed accurately before submitting them for processing.
Participate in continuing education activities in order to stay up-to-date on best practices.
MyChart education patient portal
Outlook, Secure chat, Staff message, My Pool
Import imaging using Powershare upload to charts
Process incoming referrals
Weekly chart checks to insure all records and imaging received before initial consult
Coordinate patient outgoing referrals to appropriate medical facilities and practitioners
Order, schedule routine and STAT imaging provide appointment information and instructions
Process medication refills electronically to include bowel prep, allergy to contrast and claustrophobia and provide special instructions
Request records, imaging reports and pathology from other hospitals and medical facilities
Request and follow up on cardiac clearances and medical clearances prior to surgery
Make clinical calls directed by the APPs
Call patients with normal results directed by APPs
Post discharge calls

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