Shanda M. Patterson
Knoxville,TN
Summary
Compassionate and dependable professional with strong people skills and leadership experience. Passionate about helping others in recovery and supporting individuals through difficult life transitions. Experienced in teamwork, customer service, and hands-on work environments. Seeking a position as a Rehab Technician where I can use my recovery support experience, empathy, and strong work ethic to positively impact clients' lives.
Overview
5
5
years of professional experience
Work History
Addiction Recovery Technician
Tennessee Valley Recovery
Knoxville, Tennessee
05.2026 - Current
- Educated clients and families about addiction, recovery, and available resources.
- Maintained accurate records of client interactions and treatment outcomes confidentially.
- Supported clients in developing coping strategies and life skills for sustained recovery.
- Participated in weekly team meetings to discuss client progress and coordinate interdisciplinary care plans.
- Maintained accurate client records according to agency policies while ensuring confidentiality of all information in accordance with HIPAA regulations.
- Provided crisis intervention services to clients in need of immediate assistance.
- Monitored medication compliance among those prescribed psychotropic medications.
- Encouraged clients to take responsibility for their recovery process by participating in self-help programs such as Alcoholics Anonymous or Narcotics Anonymous meetings.
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
House Manager
Breaking Free Sober Living
Knoxville
06.2025 - 06.2026
- Provided support and guidance to residents in recovery
- Helped maintain structure, accountability, and a positive living environment
- Used leadership, compassion, and communication skills to assist others in maintaining sobriety
- Managed daily operations and logistics for residential sober living environment.
- Coordinated resident intake and discharge processes for effective transitions.
- Supervised staff to ensure adherence to house rules and safety protocols.
Assembly Worker
Flex-N-Gate
Rockford, TN
01.2026 - 05.2026
- Assemble automotive components in a fast-paced manufacturing environment
- Maintain quality control and follow safety procedures
- Work collaboratively with team members to meet production goals
Laborer
Dockit
Kingston, TN
02.2022 - 12.2025
- Performed general labor duties including material handling and job site organization
- Assisted team members to complete projects efficiently and safely
- Maintained reliability in physically demanding environments
Employee
HEP Inc.
Knoxville, TN
02.2021 - 01.2022
- Facilitated daily job functions to enhance customer satisfaction and teamwork
- Engaged with colleagues to streamline workflows and boost overall productivity
- Showcased effective communication skills during team discussions and client interactions
Education
GED -
Roane County High School
Kingston, TNBusiness Systems Technology -
Tennessee Technology Center
Harriman, TNSkills
- Recovery Support & Peer Encouragement
- Leadership & Accountability
- Compassionate Client Care
- Strong Communication & People Skills
- Customer Service
- Teamwork & Collaboration
- Dependable and Self-Motivated
- Crisis intervention
- Medication monitoring
- Team collaboration
- Conflict resolution
- Resource coordination
- Accountability support
- Substance abuse education
- Boundaries enforcement
- 12-step programs
Timeline
Addiction Recovery Technician
Tennessee Valley Recovery
05.2026 - Current
Assembly Worker
Flex-N-Gate
01.2026 - 05.2026
House Manager
Breaking Free Sober Living
06.2025 - 06.2026
Laborer
Dockit
02.2022 - 12.2025
Employee
HEP Inc.
02.2021 - 01.2022
GED -
Roane County High School
Business Systems Technology -
Tennessee Technology Center