Shandale Turner
Cleveland,OH
Summary
Experienced and licensed professional in social work, skilled in providing impactful client support and efficient case management. Committed to fostering a collaborative team environment and achieving positive outcomes for individuals in need. Recognized for reliability, adaptability, and proficiency in crisis intervention and therapeutic techniques.
Overview
11
11
years of professional experience
Work History
Underwriting Representative
Progressive Casulty Insurance
10.2015 - Current
- Communicated complex underwriting decisions to stakeholders in a clear and concise manner, fostering transparency and trust.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained a high level of accuracy in evaluating risks, ensuring the company''s profitability.
Crisis Intervention Specialist
Crossroads Health
12.2020 - 12.2022
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
Customer Representative
Children’s Place
06.2013 - 12.2020
- Assist with the daily tasks of maintaining customer relations
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Interpersonal Relation’s Aide
Deepwood
05.2015 - 10.2016
- Assist individuals with daily task
- Direct Services
- Exercised skills in critical thinking
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
Personal Care
Cherished Companions
10.2015 - 08.2016
- Assist with the daily needs and task
- Case Management
- Client Support
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
Education
Master of Social Work - Social Work
05-2023
Internship at Crossroads Health in the Integrated Adult Department
Bachelor of Social Work - Social Work
05-2021
- Dean's List Spring of 2021
05.2018
- Specialized Course Work
- Case Management
- Motivational Interviewing
- Additions Counseling
- GPA: Dean’s List spring of 2017
Skills
- Underwriting guidelines
- Credit analysis
- Sales Support
- Portfolio Management
- Policy Interpretation
- Insurance knowledge
- Client Relationship Building
- Risk Assessment
- Coverage Determination
- Documentation Review
- Quality Assurance
Volunteer Experience
- C.E.O.C.G Head Start program, 2015-2016
- Brush High School, 2008-2012
- Memorial Jr. High School, 2006-2008
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid sick leave401k matchPaid time offPersonal development programsCompany CultureTimeline
Crisis Intervention Specialist - Crossroads Health
12.2020 - 12.2022
Underwriting Representative - Progressive Casulty Insurance
10.2015 - Current
Personal Care - Cherished Companions
10.2015 - 08.2016
Interpersonal Relation’s Aide - Deepwood
05.2015 - 10.2016
Customer Representative - Children’s Place
06.2013 - 12.2020
Youngstown State University - Master of Social Work, Social Work
Youngstown State University - Bachelor of Social Work, Social Work
Lakeland Community College - ,
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