Shandalyn Hicks

Managed auto insurance claims from initial report through resolution by investigating accidents, reviewing policy coverage, gathering documentation, and coordinating with customers, repair facilities, and other parties to ensure timely resolutions

• Executed payment processing to designated parties for services rendered, ensuring accuracy and compliance with company policies
• Resolved title problems to facilitate smooth transactions, minimizing delays and enhancing customer satisfaction
• Arranged vehicle transfers to facilitate necessary inspections

• Reviewed complete loan packages to determine creditworthiness, including assets, income, credit and collateral.
• Developed and managed pipeline of new business opportunities, ensuring alignment with underwriting standards.
• Reviewed new files and resubmissions, ensuring accurate underwriting decisions to mitigate risk.
• Evaluated insurance applications to determine risk levels, facilitating informed underwriting outcomes.
• Determined the appropriate premiums and amounts of coverage, preventing both under- and over-insured consumers.
• Developed, managed and executed pipeline of new business opportunities.

• Contacted borrowers to obtain and clarify information and documentation related to liens and judgments.
• Contacted borrowers to clarify information and documentation related to liens and judgments, ensuring compliance and accuracy.
• Compiled the complete credit and financial statements for each applicant as part of the application processes.
• Calculated the customer's initial payment plans and repayment schedules for delinquent customers to bring loans current.
• Entered and uploaded documents to internal systems to obtain review and approval for loan modifications.
• Compiled credit and financial statements for each applicant to facilitate thorough application reviews.
• Demonstrated patience and professionalism when interacting with consumers via phone, email, or letter.
• Prepared complete and accurate call notes and written documentation and updated customer files in system.
• Negotiated mutually beneficial solutions with clients, effectively reducing overall delinquencies.

• Obtained and reviewed relevant policies to validate coverage, escalating issues to streamline claims process.
• Monitored and investigated assigned claims, developing effective resolution strategies.
• Liaised with insureds, claimants, and attorneys to deliver high-quality claims service.