Shande Perez
Miami,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Porter
Mercedes Benz Of Cutler Bay
05.2022 - Current
- Communicated with coworkers and managers about completed duties.
- Demonstrated commitment through impeccable attendance and quality performance.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Built positive customer rapport for courteous, friendly and professional service.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Inspected vehicles to verify condition ahead of customer returns.
- Helped guests unload and load luggage.
- Logged and documented parked vehicle details for accurate records.
- Arranged special transportation for guests
- Parked and retrieved cars according to customer needs.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Delivered above and beyond service to VIP guests at property.
Sales Associate
Bed Bath & Beyond
09.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Somerset Academy Charter High School
Homestead, FL06.2021
Skills
- New Employee Training
- Critical Thinking
- Bilingual
- Customer Experience
Languages
English
Full Professional
Timeline
Porter
Mercedes Benz Of Cutler Bay
05.2022 - Current
Sales Associate
Bed Bath & Beyond
09.2021 - 05.2022
High School Diploma -
Somerset Academy Charter High School
Similar Profiles
Roberto GarrigaRoberto Garriga
Sales Representative at Mercedes Benz of Cutler BaySales Representative at Mercedes Benz of Cutler Bay
Joshua GreveJoshua Greve
Service Technician at Mercedes-Benz of Cutler BayService Technician at Mercedes-Benz of Cutler Bay
Daniel BasterDaniel Baster
General Sales Manager at Mercedes-Benz Of Cutler BayGeneral Sales Manager at Mercedes-Benz Of Cutler Bay