Shanden Rosete-Agapay
Lahaina,HI
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Engineering: Water Features
Westin Nanea Ocean Villas
Lahaina, HI
06.2024 - 08.2025
- Obtained 2 water readings everyday and adjusted water chemistry to keep pool and ponds clean and sanitized.
- Collaborated with management and provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool/pond equipment and verified proper functionality to maintain safety standards.
- Vacuumed 10,000+ gallon pool/ponds using to remove dirt, debris and contaminants at bottom of pool and ponds .
Quality Assurance Manager
Kahana Village Vacation Rental
4531 Lower Honoapiilani Rd, Lahaina, HI 96761
08.2022 - 05.2024
- Inspected and managed the quality of all 35 individual units on property, taking note of functionality, appearance and other specifications while following a checklist.
- Front Desk: Assisted guests with reservations and transferred important messages to higher ups.
- Led cross-functional teams to identify and resolve quality issues in vacation rental services.
- Performed basic maintenance in units regarding appliances (Dishwashers, Refrigerators, and air conditioning, cable television, hardware, and woodworking).
- Collaborated with fellow colleagues to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Improved brand visibility through social media marketing campaigns that expanded target reach. (Instagram, Facebook, Etc.)
- Kept track of in house inventory and property merchandise
In-Villa Runner
Westin Ka'anapali Ocean Resort Villas
Lahaina
08.2017 - 11.2022
- Crossed trained to all 3 restaurants on property holding different titles (busser, server, food runner, expedite, cashier, and host).
- Supported serving staff in delivering accurate and well-presented food orders
- Assisted in training new staff on service protocols and menu offerings.
- Monitored inventory to keep adequate stock of food items and supplies
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery
- Plated meals in appealing arrangements and placed in designated areas to deliver to patrons
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Dining Room Attendant
Waicoco
The Westin Ka'anapali, 2365 Kaanapali Pkwy
01.2020 - 12.2021
- Monitored dining room inventory and replenished as necessary
- Carried out day-to-day duties accurately and efficiently
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery
- Provided attentive service and proactively assessed guest needs
- Assisted wait staff with timely food delivery and guest requests
Education
Bachelor of Science - Applied Business & Information Technology
University of Hawaii Maui College
Kahului, HI05.2022
Associate of Arts - Liberal Arts and General Studies
University of Hawaii Maui College
Kahului, HI12.2020
High School Diploma -
Lahainaluna High School
Lahaina, HI05.2017
Skills
- Client Relationship Management
- Cross-Functional Team Collaboration
- Social Media Marketing
- Vendor/Contractor Coordination
- Interactive Communication
- Customer Service
- Quality Assurance
- Food & Beverage Operations
- Strategic Planning
- Leadership & Team Support
- Time Management
- Employee Training
- Safety Procedures
- Water Features/Basic Maintenance
- Microsoft Excel & Word (budget tracking, reporting, inventory organization, etc)
Certification
- CPO - Certified Pool Operator License
- Forklift Certified
Timeline
Engineering: Water Features
Westin Nanea Ocean Villas
06.2024 - 08.2025
Quality Assurance Manager
Kahana Village Vacation Rental
08.2022 - 05.2024
Dining Room Attendant
Waicoco
01.2020 - 12.2021
In-Villa Runner
Westin Ka'anapali Ocean Resort Villas
08.2017 - 11.2022
Bachelor of Science - Applied Business & Information Technology
University of Hawaii Maui College
Associate of Arts - Liberal Arts and General Studies
University of Hawaii Maui College
High School Diploma -
Lahainaluna High School