Shandi Lallerstedt
Dallas,Georgia
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Client Accounts Representative
Holland & Knight LLP
Tampa, FL
09.2023 - Current
- Proactively manage a portfolio of 76 Billing Attorneys to resolve client non-payment issues to improve collection realization.
- Conducted 45-day calls with attorneys to analyze inventory.
- Collaborated with other departments to resolve customer issues in a timely manner.
- Ensured accurate and up-to-date client account records by recording interactions
- Resolved customer issues quickly and efficiently to ensure satisfaction.
- Developed relationships with clients through regular communication and follow-up activities.
- Assisted clients in understanding their account balances
- Assisted attorneys in reaching out to clients regarding aged AR.
- Conducted 45-day calls with attorneys to analyze inventory
Collections & Billing Specialist
Meunier, Carlin & Curfman
Atlanta, Georgia
04.2016 - 05.2021
- Answered customer inquiries regarding billings, payments, account status.
- Assisted in developing strategies for improving collections processes.
- Investigated incorrect billings and processed refunds as necessary.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Processed and managed credit card transactions efficiently
- Assisted attorneys with client outreach for aged AR
- Conducted monthly meetings with attorneys to review client inventory
Legal Coordinator
Cooling & Winter LLC
Marietta, Georgia
04.2008 - 03.2016
- Drafted correspondence related to legal matters such as subpoenas, discovery requests, motions.
- Provided administrative support to attorneys including scheduling meetings and court appearances.
- Organized files, records, and documentation related to legal proceedings.
- Processed payments for services rendered by outside counsel or vendors associated with cases.
- Served as a liaison between clients, attorneys, courts and other parties involved in legal proceedings.
- Received and disbursed incoming mail.
- Photocopied all correspondence, documents and other printed materials.
Education
High School Diploma -
South Cobb High School
Austell, GA05-2003
Skills
- Customer Service
- Effective Time Management
- Adaptability
- Ability to Multitask
- Communication and Negotiation
- Problem-Solving
- Interpersonal Communication
- Organization
Timeline
Client Accounts Representative
Holland & Knight LLP
09.2023 - Current
Collections & Billing Specialist
Meunier, Carlin & Curfman
04.2016 - 05.2021
Legal Coordinator
Cooling & Winter LLC
04.2008 - 03.2016
High School Diploma -
South Cobb High School
Similar Profiles
Sarah CaramanicaSarah Caramanica
Director of Events and Regional Marketing at Holland & Knight LLPDirector of Events and Regional Marketing at Holland & Knight LLP
D’EDWIN MALONED’EDWIN MALONE
Guest Services Specialist at Holland & Knight, LLPGuest Services Specialist at Holland & Knight, LLP
Frances Anne MaplesFrances Anne Maples
Senior Receptionist at Holland & Knight LLPSenior Receptionist at Holland & Knight LLP