SHANDI LARUE
Yukon,Ok
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong background in data analytics and reporting over the course of 19 years with Sprint and Dell Technologies.
Overview
23
23
years of professional experience
Work History
Quality Lead Enterprise
Dell Technologies
12.2019 - Current
- Utilize Excel, Power BI and Tableau reporting for data analytics for KPIs
- Identify, communicate, and provide coaching for behaviors related to business KPIs to drive positive customer experience
- Advised and led process improvement team with deliberation, leadership and strategic planning.
Quality Lead, Client Solutions
Dell Technologies
05.2012 - 12.2019
- Analyze data and metrics via Power BI, Tableau and Excel to identify coaching opportunities related to KPI metrics.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
Resolution Manager
Sprint, Inc
09.2004 - 05.2012
- Utilize reporting analytics to identify and coach behaviors related to KPI metrics
- Completed “Leadership Academy” in preparation to manage team of employees
- Demonstrated ability to be a team player by taking on a variety of leadership roles including quality control and coaching
- Received written customer praise and special incentives by exceeding customer service requirements
Cimarron Steakhouse
04.2001 - 07.2004
- Increased company efficiency by handing payroll, accounts payable and receivable, timekeeping, and credit card reporting
- Proficient in ADP payroll application and Aloha timekeeping software
- Adapted to fast paced and high stress situations; adhered to strict deadlines for time sensitive and confidential documents
Education
High School Diploma -
Yukon High School
Yukon, OK05.2002
Skills
- Proficient with data analytics including Excel, Power BI and Tableau
- 19 years of Quality Management
- Strong communication skills
- ITIL 4 Foundations course completion
Timeline
Quality Lead Enterprise
Dell Technologies
12.2019 - Current
Quality Lead, Client Solutions
Dell Technologies
05.2012 - 12.2019
Resolution Manager
Sprint, Inc
09.2004 - 05.2012
Cimarron Steakhouse
04.2001 - 07.2004
High School Diploma -
Yukon High School
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