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Associate Principal Engineer

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Equipped with strong problem-solving abilities and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Dedicated professional with over 22 years of experience in law enforcement, complemented by recent leadership in customer support. Expertise in team management, training, and development fosters a collaborative environment that promotes growth and innovation. Recognized for adaptability, conflict resolution, and process optimization, consistently delivering results while maintaining high standards. Thrives in both independent and team settings, committed to achieving organizational goals and enhancing overall performance.

Accomplished Customer Support Team Lead at DaySmart Software, leveraging expertise in Zendesk and client relationship building to enhance service efficiency. Spearheaded process improvements, and efficiently tracking KPIs. Adept at training and coaching teams, fostering a collaborative environment. Proficient in data analytics, driving strategic decisions and elevating customer satisfaction.

Customer Support Team Lead professional with a background in communications and journalism. Experienced in resolving complex customer issues, improving workflows, and leading support teams. Strong bilingual communicator (English/Spanish) with a proven track record of top performance, cross-team collaboration, and delivering high levels of customer satisfaction.

Shandondee Smith

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Customer Support Team Lead

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