Shandra Mckenzie
Anaheim,CA
Summary
Devoted and highly experienced professional with 20 years of Pharmaceutical Lead Technician experience and over a decade of of private home healthcare. Brings a unique combination of leadership and clarity. Proficient in managing workflows, training, and monitoring staff, implementing regulatory compliance, and maintaining excellent standards of safety in fast-paced environments. Respected for improving patient outcomes and reliability. A trusted leader in professional environments who enhances value to a company through organization, accountability, and care-centered service.
Overview
33
33
years of professional experience
Work History
Home Healthcare Aide
Private Home
Anaheim, CA
02.2012 - 06.2025
- Provided compassionate personal care, assisting clients with daily living activities and mobility needs.
- Monitored vital signs and reported changes in client conditions to healthcare professionals.
- Administered medications as prescribed, ensuring adherence to safety protocols and schedules.
- Developed individualized care plans in collaboration with families and healthcare teams to meet client needs.
Pharmaceutical Lead Technician
CVS Pharmacy
Cleveland, OH
08.2005 - 09.2012
- Collaborated with healthcare professionals to resolve patient inquiries and provide accurate medication information.
- Conducted regular audits of pharmacy processes to maintain quality standards and regulatory compliance.
- Led initiatives for staff development, fostering a culture of continuous learning within the team.
- Analyzed operational data to identify trends, driving strategic decisions for improved service delivery.
Pharmaceutical Lead Technician
CVS Pharmacy
Spartanburg, SC
11.1992 - 07.2005
- Supervised daily operations of pharmacy team to ensure compliance with safety regulations.
- Trained and mentored junior technicians on medication dispensing procedures and customer service best practices.
- Implemented process improvements to enhance workflow efficiency and reduce medication errors.
- Managed inventory control systems, ensuring optimal stock levels and timely replenishment of pharmaceuticals.
Skills
- Testing and repair
- Works well under pressure
- Documentation and reporting
- Multitasking and organization
- Safety compliance
- Attention to detail
- Counting, measuring, and labeling prescriptions
- Preparing unit-dose medications
- Packaging medications for patient pick-up or delivery
Timeline
Home Healthcare Aide
Private Home
02.2012 - 06.2025
Pharmaceutical Lead Technician
CVS Pharmacy
08.2005 - 09.2012
Pharmaceutical Lead Technician
CVS Pharmacy
11.1992 - 07.2005