Shandra Santana
Miami,FL
Summary
Dynamic and dedicated professional with extensive experience at Five Below, excelling in security protocols and customer service. Proven ability to enhance operational efficiency and foster teamwork. Skilled in incident reporting and emergency response, ensuring a safe environment while delivering exceptional service. Bilingual communicator committed to building positive customer relationships.
Overview
2026
2026
years of professional experience
Work History
Store Guard
Five Below
2023 - Current
- Monitored premises to ensure safety and security of property.
- Conducted regular patrols to detect and prevent unauthorized access.
- Responded promptly to incidents, minimizing risks and ensuring safety.
- Maintained accurate logs of activities, incidents, and observations.
Shift Leader
Five Below
2023 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on product knowledge and customer service standards.
- Managed inventory levels, performing regular stock checks to maintain optimal product availability.
- Coordinated staff schedules to ensure adequate coverage during peak hours and events.
- Collaborated with management to identify process improvements that increased operational efficiency.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Cashier
Five Below
Miami Gardens, FL
2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent counting and reconciliation.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Responded to customer inquiries, providing product information and support.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels, reporting discrepancies for timely replenishment.
- Trained new cashiers on register procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Macdonald
2022 - 2023
- Implemented promotional displays to attract customer attention and drive sales.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Restaurant Busser
Rosalía Restaurant
Aventura, FL
2022 - 2022
- Supported servers by promptly clearing and resetting tables for efficient service.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Monitored dining room for guest needs, providing attentive service throughout meal periods.
Education
High School Diploma - Nursing
Miami Dade College
Miami, FLSkills
- Verbal and written communication
- Physical stamina
- Security protocols
- Physical fitness
- CCTV operation
- Emergency response
- Incident reporting
- Punctuality
- De-escalation techniques
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Store Guard
Five Below
2023 - Current
Shift Leader
Five Below
2023 - Current
Cashier
Five Below
2023 - Current
Cashier
Macdonald
2022 - 2023
Restaurant Busser
Rosalía Restaurant
2022 - 2022
High School Diploma - Nursing
Miami Dade College