Shandra Simmons
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Social Worker
Wayne County Health Department
10.2022 - Current
- Interviewed clients, and families, to assess situations, limitations, and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess the living environment and facilitate access to necessary resources.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Updated client documentation for accurate, compliant, and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in identifying community resources and connecting with appropriate services.
Career Advisor
Wayne Community College
08.2016 - 09.2022
- Determine eligibility for the WIOA program for potential students and increase interest in higher learning.
- Completed RESEA/EAI reviews for recipients of unemployment benefits and assisted with job referrals that matched the educational and employment backgrounds of customers.
- Assisted with workshops for job seekers to provide information on job searching, application completion, and resume building.
- Developed career and education plans based on individual needs.
- Maintained knowledge of the labor market and diverse career opportunities.
- Helped determine possible vocations and build application documents.
- Helped students evaluate course choices and select relevant classes.
- Equipped students with job search skills to increase chances of success.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
Social Services Worker/Receptionist Assistant
The Salvation Army
04.2015 - 08.2016
- Assisted clients in identifying community resources and connecting individuals with appropriate services.
- Participated in professional development and training opportunities to enhance skills.
- Provided social work services, and referrals.
- Assisted with food distribution to community members.
- Greeted numerous visitors, and vendors, and interview candidates.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phones promptly and directed incoming calls to the correct offices.
- Answered central telephone system and directed calls accordingly.
Income Maintenance Caseworker (Temp)
Johnston County Department of Social Services
06.2014 - 04.2015
- Determined if applicants met eligibility for public assistance programs.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Interviewed applicants and explained the scope of different available benefits.
Social Worker
Lenoir County Department of Social Services
09.2011 - 09.2012
- Provided case management in the Work First Unit. Monitored participant's job search, volunteer and educational hours.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities by agency policies and procedures.
Correctional Officer
North Carolina Department of Public Safety
09.2005 - 07.2011
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enforced rules and regulations to maintain order among inmates.
Social Worker
Wayne County Health Department
12.1998 - 01.2001
- Provided case management through the Baby Love Program, a Medicaid Assistance program.
- Followed patient throughout pregnancy and two months postpartum.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Maintained regular contact with clients by calling and visiting clients' homes.
Education
Diploma - Funeral Director
Fayetteville Technical Community College
Fayetteville, NC12-2023
Bachelor of Science - Social Work
Southern University And A&M College
Baton Rouge, LA07-1996
High School Diploma -
Leesville High School
Leesville, LA05-1991
Skills
- Attention to detail
- Case needs assessments
- Client confidentiality
- Motivational interviewing
- Case management
- Records management
- Referrals and networking
Certification
Passed the National Board Arts Exam in the Funeral Service Arts administered by The International Conference of Funeral Service Examining Boards 12/28/2024
Career Development Facilitator
National Career Development Association 05/2017
Career Readiness Certificate-Silver
Lenoir Community College
06/2012
Timeline
Social Worker
Wayne County Health Department
10.2022 - Current
Career Advisor
Wayne Community College
08.2016 - 09.2022
Social Services Worker/Receptionist Assistant
The Salvation Army
04.2015 - 08.2016
Income Maintenance Caseworker (Temp)
Johnston County Department of Social Services
06.2014 - 04.2015
Social Worker
Lenoir County Department of Social Services
09.2011 - 09.2012
Correctional Officer
North Carolina Department of Public Safety
09.2005 - 07.2011
Social Worker
Wayne County Health Department
12.1998 - 01.2001
Diploma - Funeral Director
Fayetteville Technical Community College
Bachelor of Science - Social Work
Southern University And A&M College
High School Diploma -
Leesville High School
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