Shandrea Martin
Terrebonne,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant Lead
St Charles Heart and Lung Center
09.2019 - Current
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Assessed, documented and monitored vital signs for patients within outpatient setting
- EKGs and Holter monitor applications
- Patient education for procedures and scheduling
- Organizing patient appointments, testing, and procedures with multiple departments
- Managing refill requests for our practice
- Answering phones and relaying physician recommendations
- Developed and implemented the prescription refill instructional booklet
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Prioritized and organized tasks to efficiently accomplish service goals
- Obtaining Prescription Prior Authorization
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Used Excel to input claim, prior authorization, and other important medical data into the system
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions
- Scheduled peer to peer reviews for physicians to discuss medical
Certified Medical Assistant
Phoenix Heart
09.2017 - 09.2019
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Ekg's
- Surgery scheduling
- Home monitoring of devices
- Managing pacemaker clinic
- Entering orders in EHR using Centricity
- Assisting in Vein Ablations using Sterile Technique
- Triage calls
- Compression stocking measurements
- Imputing patient medications with speed and accuracy
- Organizing patient appointments, testing, and procedures
- Managing refill requests for our practice.
Certified Medical Assistant-Cardiology
St. Charles Heart and Lung
06.2013 - 08.2017
- Assessed, documented and monitored vital signs for patients within outpatient setting
- EKGs and Holter monitor applications
- Entering orders in EHR for physicians
- Organizing patient appointments, testing, and procedures with multiple departments
- Managing refill requests for our practice
- Answering phones and relaying physician recommendations
- Assisted with scheduling procedures for patients, including MRI's and CT scans
- Worked closely with hospital personnel to ensure accurate scheduling of procedures
- Performed administrative duties such as filing paperwork and entering data into computer systems
- Obtaining Prior Authorization and Patient Assistance applications for Ordering supplies for the department
- Flying to Rural Outreach Locations with Medical Staff
Admitting Representative Emergency Room
St. Charles Medical Center
02.2008 - 12.2012
- Admitting patients to the Emergency Department with accuracy
- Performed clerical duties including scheduling appointments and answering phones
- Greeted patients and visitors, verified patient information, and collected copays
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes
- Member of ER Collaboration team
- Demonstrated leadership by making improvements to work processes and helping to train others
- Facilitated communication between the Emergency Room staff and the Registration Department when necessary
- Collected payments from patients at time of service or arranged payment plans when appropriate.
Education
Medical Assisting -
Apollo College
Mesa, AZ06.2005
Diploma -
Redmond High School
Redmond, OR06.2000
Skills
- Computer Skills
- Office Administration
- Phone Etiquette
- Clerical Experience
- Inventory and supply management
- Meeting Note Taking
- Customer service
- Database Management
- Patient Care
- Medical Scheduling
- Triage
Certification
- Ncct Certified Medical Assistant
- Certified Nursing Assistant (CNA)
- Certified Medical Assistant
- CPR Certification
- BLS Certification
Timeline
Certified Medical Assistant Lead
St Charles Heart and Lung Center
09.2019 - Current
Certified Medical Assistant
Phoenix Heart
09.2017 - 09.2019
Certified Medical Assistant-Cardiology
St. Charles Heart and Lung
06.2013 - 08.2017
Admitting Representative Emergency Room
St. Charles Medical Center
02.2008 - 12.2012
Medical Assisting -
Apollo College
Diploma -
Redmond High School
- Ncct Certified Medical Assistant
- Certified Nursing Assistant (CNA)
- Certified Medical Assistant
- CPR Certification
- BLS Certification
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