JACQUELINE PICHARDO-TEPETATE
Clearwater
Summary
Certified Medical Assistant professional experienced in patient care, clinical procedures, and administrative tasks. Strong ability to collaborate with healthcare teams, adapt to changing needs, and ensure efficient clinic operations. Skilled in patient communication, medical record management, and supporting physicians during examinations. Reliable and focused on achieving optimal patient outcomes through high standards and effective teamwork.
Overview
4
4
years of professional experience
Work History
Lead Certified Medical Assistant
National Kidney Partners
Largo, FL
04.2023 - Current
- Led patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
- Coordinated scheduling of patient appointments, optimizing workflow and reducing wait times for consultations.
- Mentored medical assistants, enhancing team performance and promoting adherence to best practices in patient care.
- Implemented electronic health record systems, improving data accuracy and streamlining access to patient information.
- Monitored inventory levels of medical supplies, facilitating timely reordering to maintain uninterrupted patient services.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Managed and optimized authorization workflows for medical procedures and treatment plans, ensuring timely access to care for patients.
- Maintained current knowledge of changing insurance regulations to ensure compliance and support operational effectiveness.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
- Processed insurance claims, ensuring timely submission and resolution of discrepancies.
- Analyzed and interpreted ICD-10-CM, CPT, and HCPCS codes to ensure compliance and accuracy in medical coding responsibilities.
- Maintained accurate vital sign records and updated electronic health records to support seamless information sharing among healthcare teams.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Organized and led staff meetings to enhance team collaboration by addressing challenges and sharing effective solutions.
- Oversaw accurate calculation and distribution of bi-weekly payroll for staff members.
- Streamlined organizational systems for payment collections, accounts receivable deposits, and recordkeeping.
- Engaged with IT department to identify and rectify technical challenges within EMR systems, ensuring operational efficiency.
- Balanced multiple tasks effectively, maintaining focus on detail-oriented outcomes in a fast-paced environment.
- Managed high volume of incoming calls, ensuring accurate message delivery and prompt response to inquiries.
Certified Medical Assistant Extern
Evara Health
St Petersburg Florida
01.2022 - 07.2022
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Supported healthcare providers during examinations, enhancing patient comfort and care quality.
- Administered vaccinations and performed routine lab tests, maintaining compliance with protocols.
- Managed appointment scheduling, optimizing provider availability and patient flow efficiency.
- Administered vaccinations and medications for timely delivery of essential treatments..
- Collaborated in creating comprehensive care plans for children with chronic conditions, focusing on tailored support and ongoing monitoring.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Certified Clinical Medical Assistant -
St Petersburg of College
Clearwater, FL12.2021
High School Diploma -
Largo High School
Largo, FL05.2019
Skills
- Clinical leadership
- Collaboration and teamwork
- Vital signs evaluation and documentation
- Critical thinking
- Staff training and development
- Appointment scheduling
- First aid and CPR certification
- Medical office management
- Medical billing
- Medical terminology proficiency
- Compassionate
- Adaptable
- Insurance authorizations
- Phlebotomy
- Sterile technique
- Professional bedside manner
- Fluent in Spanish and English
- EMR / EHR
- Dependable and responsible
- Multitasking
- Computer skills
- Organization and time management
- Problem resolution
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Certified Medical Assistant
National Kidney Partners
04.2023 - Current
Certified Medical Assistant Extern
Evara Health
01.2022 - 07.2022
Certified Clinical Medical Assistant -
St Petersburg of College
High School Diploma -
Largo High School