Shandree McNatt
Laurel,MARYLAND
Summary
I graduated recently with a Bachelor's of Science. I am currently working towards a Masters of Science in Healthcare Administration. Something highlighted throughout my resume is my eagerness to care for people and team collaboration. Healthcare is certainly my passion. My passion has transitioned from sports, as seen in my college and high-school days, and shifted to healthcare. Working in a collaborative environment is not new to me as my background in sports has prepared me for unity within the workplace.
I grew up in a small town in rural Oklahoma and later moved to a suburb. In the outskirts of Oklahoma City, I learned to play rugby and further developed my love for sports as well as education. I worked hard to take concurrent college courses while I was still in high-school. I graduated high-school and signed a contract with a D1 school for rugby, a dream I never thought would come true. I moved to Maryland from Oklahoma at the age of 18 and never looked back. Throughout college, my love for healthcare became apparent and it was not hard to see the path set out before me. I graduated with a bachelor's of science in May of 2023 and the future looks bright as I pursue my masters degree in Healthcare Administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ancillary Rehab Aide
Johns Hopkins Howard County Medical Center
Columbia, MD
07.2023 - Current
- Assisted patients during treatment under the direct supervision of a licensed Physical Therapist
- Prepared patients for treatment by bringing them to the appropriate location.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Administered support for all physical therapists and ensured patient transition operated smoothly.
- Checked physical therapy supplies and ordered as needed, restocked, and logged all transactions.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Maintained all equipment used for physical therapy.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
Physical Therapy Aide
Gambrill's Physical Therapy
03.2022 - 06.2023
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enforced safety procedures with all patients.
- Coordinated daily activities of patients to support them in their individual care programs.
- Worked with patients from age 6 to 100.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Provided mobility support during patient transfers and ambulation, limiting further damage.
- Improved patient mobility using passive and active therapeutic exercises.
- Maintained sanitary conditions in the clinic.
- Assisted patients with exercise and guided them through treatment.
Intramural Sports Supervisor + Referee
Mount St. Mary's University
05.2021 - 05.2023
- Monitored workers for performance, professionalism and service quality.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Facilitated hiring, training and evaluation of staff.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked with a team of supervisors to implement safe sports on the college campus.
Pharmacy Technician
CVS Pharmacy
08.2021 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
Education
Master of Science - Health Administration
Mount St Mary's University
Emmitsburg, MD10-2024
Bachelor of Science - Health Sciences
Mount St Mary's University
Emmitsburg, MD05.2023
High School Diploma -
Yukon High School
Yukon, OK05.2019
Skills
- Interdisciplinary Care
- Supply Restocking
- Proper Staffing
- Supporting Daily Living Needs
- Schedule Coordination
- Data Entry
- Critical Thinking
- Patient Flow
- Facility Maintenance
- Clinical Team Collaboration
- Decision-Making
- HIPAA Compliance
- Heavy Lifting
- Medical Terminology
- Basic Life Support
- Therapy Equipment Setup
- Inventory Supplies
- Supply Ordering
Affiliations
- Weightlifting
- Reading
- Painting
- Hiking
- Being outdoors
Accomplishments
- Received Patient Safety Ambassador Status within 6 months of employment with Johns Hopkins.
- Worked with Dr. Kari Taylor-Burt on biomechanical movement in invertebrates my senior year of undergrad.
- D-1 Athlete
- Elected captain of the women's rugby team in High school
Certification
- BLS Certificate
References
References available upon request.
Timeline
Ancillary Rehab Aide
Johns Hopkins Howard County Medical Center
07.2023 - Current
Physical Therapy Aide
Gambrill's Physical Therapy
03.2022 - 06.2023
Pharmacy Technician
CVS Pharmacy
08.2021 - 03.2022
Intramural Sports Supervisor + Referee
Mount St. Mary's University
05.2021 - 05.2023
Master of Science - Health Administration
Mount St Mary's University
Bachelor of Science - Health Sciences
Mount St Mary's University
High School Diploma -
Yukon High School
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