Shandreika Alford
Warner Robins,GA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
18
18
years of professional experience
Work History
Picker/ Packer
Amazon
Macon, GA
06.2021 - 03.2026
- Operated hand-held scanners to efficiently track inventory movement.
- Ensured accuracy in order fulfillment through meticulous quality checks.
- Collaborated with team members to optimize packing workflows and reduce errors.
- Maintained clean and organized workstations to enhance operational efficiency.
Front End Manager
Dollar General Market
Fort Valley, GA
10.2015 - 06.2021
- Directed daily operations to optimize store performance and enhance customer satisfaction.
- Implemented training programs for staff, improving product knowledge and service delivery.
- Analyzed sales data to identify trends and adjust inventory management strategies accordingly.
- Collaborated with cross-functional teams to streamline processes and boost operational efficiency.
- Managed scheduling and staffing, aligning resources with peak business demands to maximize productivity.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Money Center Associate
Walmart
Perry, GA
08.2008 - 10.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring optimal service and satisfaction.
- Maintained accurate cash handling procedures to minimize discrepancies.
- Supported inventory management by restocking shelves and organizing merchandise.
- Loaded customer credit cards and signed up new customers for card programs.
- Answered department phone calls.
Education
High School Diploma -
Northside High School
Warner Robins, GA05.2007
Skills
Customer service
Cash handling
Timeline
Picker/ Packer
Amazon
06.2021 - 03.2026
Front End Manager
Dollar General Market
10.2015 - 06.2021
Money Center Associate
Walmart
08.2008 - 10.2015
High School Diploma -
Northside High School