SHANDREKA HICKMON
Sanford,FL
Summary
Dedicated and hardworker with a strong enthusiasm for achieving success in every aspect of work. Exhibits a proactive approach in staying updated on current and anticipated demands, effectively adapting tasks to meet evolving needs. Committed to fostering excellent communication and a collaborative team environment, ultimately driving collective success.
Overview
11
11
years of professional experience
Work History
Cook/Hostess/Server
Metro Diner
11.2015 - 01.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Tax Preparer
Tax Experts Management Group
01.2021 - 06.2023
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Production/CSR
PizzaHut
12.2013 - 04.2017
- Cover, date and correctly store all bits and pieces and food prep items
- Close the kitchen correctly and follow the closing checklist
- Make, cut and expedites orders to customers accurate and timely
- Open to prepare for days revenue
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - Business Management And Entrepreneurship
Seminole State College of Florida
Sanford, FL05-2017
Skills
- Customer service
- Cleaning and organization
- Order verification
- Labor management
- Cost control
- Food handling
- Hospitality Expertise
- Food waste reduction
Timeline
Tax Preparer
Tax Experts Management Group
01.2021 - 06.2023
Cook/Hostess/Server
Metro Diner
11.2015 - 01.2025
Production/CSR
PizzaHut
12.2013 - 04.2017
Associate of Science - Business Management And Entrepreneurship
Seminole State College of Florida
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