Scarlett Estes
El Dorado Hills
Summary
Dynamic hospitality professional with extensive experience at Pete's Restaurant & Brewhouse, recognized for exceptional customer service and effective team collaboration. Proven track record in enhancing guest experiences through strong communication and adept conflict resolution. Expertise in cash handling and beverage preparation, consistently achieving high satisfaction rates in fast-paced environments. Dedicated to upholding cleanliness standards and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Hostess/Busser/Food Runner/Cook
Pete's Restaurant & Brewhouse
El Dorado Hills
10.2023 - Current
- I am a server, hostess, expo, food runner, and busser at Pete's Restaurant and Brewhouse. I greet customers, I seat people, bus tables, occasionally serve, do takeout orders and I run food and drinks. I also pour beer & wine. I work nights, afternoons, and weekends (morning and night shifts). At Pete's, it gets very busy, and I'm always on the go and active there. I've made friends and learned how to be efficient, and more talkative while working at Pete's.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Took accurate food and drink orders from guests at tables and counters.
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Managed cash handling and processed payments efficiently during busy periods.
- Assisted in training new servers on menu items and service standards.
- Recommended daily specials and paired drinks to enhance guest experiences.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Recreation Leader
El Dorado Hills Community Services District
El Dorado Hills
01.2023 - 01.2024
- Working with kids, Front desk, Talking to parents, Youth sports, Group leader, Summer camps.
- Organized recreational programs for diverse community groups and age ranges.
- Facilitated team-building activities to promote cooperation and social interaction.
- Assisted in training new staff on program guidelines and safety procedures.
- Implemented safety protocols to ensure participant well-being during activities.
- Engaged with community members to gather feedback on recreational offerings.
- Collaborated with local organizations to enhance program variety and reach.
- Maintained equipment and facilities, ensuring readiness for all scheduled events.
Hair Stylist Assistant/Receptionist
The Dollhouse
Elk Grove
08.2020 - 02.2022
- At The Dollhouse, I worked at the front desk and occasionally helped the hairdressers. I answered phone calls, I checked people in and out, I scheduled appointments, and I also sold hair products to customers.
- Assisted stylists with prep and organization of tools and products.
- Maintained cleanliness and sanitation of workstations throughout the salon.
- Provided excellent customer service during client consultations and services.
- Managed inventory of hair products and supplies, ensuring availability for stylists.
- Supported stylists by shampooing, conditioning, and drying clients' hair as needed.
Education
Bachelor of Arts - Political Science, Concentration in Criminal Justice, Minor in Theology And Psychology
Jessup University
Rocklin, United States05-2029
High School Diploma -
Union Mine High School
El Dorado, CA05-2025
Skills
- Customer service
- Team building
- Conflict resolution
- Time management
- Communication skills
- Event planning
- Cash handling
- Guest seating
- Strong work ethic
- Problem solving
- Youth engagement
- Team collaboration
- Food safety
- Cleanliness standards
- Beverage preparation
- Menu memorization
- POS operation
- Inventory management
- Dish preparation
- Guest engagement
- Multitasking and organization
- Food and beverage pairings
- Hospitality service expertise
- Wine pairings
- Food running
- Table setting knowledge
- Tableside etiquette
- Menu presentation
- Customer feedback management
- Dietary restrictions knowledge
- Hostess support
- Safe food handling
Certification
- Driver's License
- Food Handler Certification
- Food Safety Certification
Hobbies and Interests
I am currently a college cheerleader at Jessup University. I've been cheering since I was 5 years old. I did 4 years of sideline/comp cheer in high school as well as 4 years of STUNT. I was named captain all of those years as well as MVP and All league champion.
Affiliations
- 4.0 Average
- Took AP Psychology in high school
- Cheerleader & STUNT athlete all 4 years of high school, as well as cheer captain
- All-League recipient and MVP 4/4 years of high school
- Currently a collegiate cheerleader at Jessup University
Timeline
Server/Hostess/Busser/Food Runner/Cook
Pete's Restaurant & Brewhouse
10.2023 - Current
Recreation Leader
El Dorado Hills Community Services District
01.2023 - 01.2024
Hair Stylist Assistant/Receptionist
The Dollhouse
08.2020 - 02.2022
Bachelor of Arts - Political Science, Concentration in Criminal Justice, Minor in Theology And Psychology
Jessup University
High School Diploma -
Union Mine High School