Summary
Overview
Work History
Education
Skills
Timeline
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Shandrenae Turner

Lithonia,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Bus Operator

MARTA
12.2023 - Current
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

Cashier Team Lead

Chick-fil-A
01.2020 - 12.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.

Mobile Expert

T-Mobile
01.2018 - 04.2020
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Education

Associate of Science -

Georgia State University
Atlanta, GA
05.2026

Southwest Dekalb High School
Decatur, GA
05.2016

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Microsoft Excel
  • Data Entry

Timeline

Bus Operator

MARTA
12.2023 - Current

Cashier Team Lead

Chick-fil-A
01.2020 - 12.2023

Mobile Expert

T-Mobile
01.2018 - 04.2020

Associate of Science -

Georgia State University

Southwest Dekalb High School

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Shandrenae Turner