Shandrieka Lewis

• Trained new technicians on standard operating procedures, ensuring consistency across the team. Also cross trained in Processing Refills and Print Processing.
• Performs a wide range of supportive duties to assist the Pharmacist in preparing and dispensing medications so that patient receives consistent care.
• This role required to understand all pharmacy processes relating to prescription order entry, claims adjudication fulfillment, and shipping prescriptions.

Pharmacy Customer Service Representative

• Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
• Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

• Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
• Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

• Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
• Stocked, labeled, and inventoried medication to keep accurate records.

Pharmacy Inventory Specialist

• Participated in continuous improvement efforts, identifying opportunities for enhancing inventory processes and implementing best practices.
• Reduced stock discrepancies by implementing a robust tracking system for medication storage and dispensation.

Specialty Pharmacy Representative II

• Demonstrated strong analytical skills in identifying areas of improvement within processes or workflows leading to better operational performance.
• Facilitated timely meds refills by proactively contacting patients for adherence checks and refill reminders.