Shane Anderson
Union City,CA
Overview
2027
2027
years of professional experience
Work History
Technology Support Specialist III
California State University, East Bay
2025 - Current
- Manage Windows and macOS endpoints and computer labs using SCCM, Intune, and Jamf.
- Automate software deployment, patching, configuration, and remediation across managed endpoints.
- Package, test, deploy, update, and retire applications including ArcGIS, SPSS, Adobe software, and other specialized software
- Develop PowerShell and shell scripts to automate installations, configurations, and routine endpoint tasks.
- Maintain application lifecycle and endpoint compliance through updates, troubleshooting, and removal of end-of-life software.
Technical Partner
California State University, East Bay
01.2021 - 2025
- Partner with campus departments to implement technology solutions that improve operations.
- Support enterprise applications including Salesforce and Microsoft 365.
- Coordinate implementations, upgrades, testing, training, and vendor relationships.
- Develop documentation and training resources for campus technology systems.
Information Technology Service Desk Coordinator
California State University, East Bay
01.2017 - 01.2021
- Led and trained student technicians while supporting campus technology services.
- Administered WebCheckout equipment lending operations and ServiceNow knowledge resources.
- Applied ITIL practices for incident management and service delivery.
- Developed support documentation and operational procedures, as Knowledge Base Admin.
Classroom Technology Lead
California State University, East Bay
01.2013 - 01.2017
- Provided first-response support for classroom technology including projectors, microphones, presentation systems, and AV equipment.
- Supported and installed Extron, Crestron, Shure, and Zoom-enabled learning environments.
- Coordinated AV support for campus events, orientations, meetings, and presentations.
- Trained student technicians and developed support documentation.
Education
Bachelor of Science - Business Administration, Information Technology Management
California State University, East Bay
Hayward, CA12-2026
Skills
- Intune/SCCM
- Azure
- Jamf (Mobile Device Mgmt)
- Active Directory/IDM
- Microsoft 365
- Salesforce
- ServiceNow
- Knowledge Base (KCS)
- Zoom Rooms
- Audio-visual troubleshooting
- Technology Event Coordination
- Technical Documentation
- ITIL Foundations
- IT Infrastructure
- IT Governance
- Project Management
- IT Asset Management
Honorable Mention
Co-Chair, Staff Advisory Council, CSU East Bay — Current | Staff advocacy and communication with IT leadership
Accomplishments
- Led implementation of a Housing Management System (HMS), replacing spreadsheet-based housing operations with a centralized platform.
- Coordinated migration from Google Workspace to Microsoft 365, including testing, communications, training, and deployment support.
- Knowledge Base Administrator -Migrated thousands of knowledge articles into ServiceNow, improving accessibility, knowledge management, and cutting down volume of tickets by 10%.
- Designed and implemented a WebCheckout self-service portal for semester-long laptop reservations.
Timeline
Technical Partner
California State University, East Bay
01.2021 - 2025
Information Technology Service Desk Coordinator
California State University, East Bay
01.2017 - 01.2021
Classroom Technology Lead
California State University, East Bay
01.2013 - 01.2017
Technology Support Specialist III
California State University, East Bay
2025 - Current
Bachelor of Science - Business Administration, Information Technology Management
California State University, East Bay