Shane Austin
Kannapolis,NC
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
11
11
years of professional experience
Work History
Sales and Operations Manager
PGA Lawncare
Charlotte, NC
02.2026 - Current
- Streamlined sales forecasting processes to enhance accuracy and improve decision-making.
- Collaborated with cross-functional teams to align sales strategies with operational goals.
- Analyzed sales data trends to identify opportunities for revenue growth and cost reduction.
- Developed training programs for new sales team members, fostering skill development and efficiency.
Telemarketing Sales Manager South OBT
TruGreen Inc.
01.2021 - 11.2025
- Consistently led the Region in KPI’s and other metrics such as S/SRW, % to Budget, New Sale Retention and Prepay since 2021. BSM of the year and Branch of the year for 2022. Filled in for RSM’s during absences and collaborated with peers to develop and facilitate training and coaching Region wide for Sales Representatives and Team leads.
Branch Sales Manager Greensboro NC
TruGreen Inc.
08.2019 - 12.2020
- Took over a struggling Branch, restaffed, trained and coached a Team of 20 Reps Pre-Covid. Downsized and managed the team remotely through the pandemic. Maintained solid metrics and drove results in spite of the setbacks. Promoted to South Division OBT for 2021.
Branch Sales Manager Charleston SC
TruGreen Inc.
10.2017 - 07.2019
- Tasked with rebuilding a struggling Branch in 2017. Started with one Rep and built the small Branch into a Division powerhouse. Led Carolina Region and South Division in metrics like % to plan, S/SRW, Prepay % and Bundle Rate %. Promoted to a larger Branch in Greensboro, NC later that year.
Sales and Operation Manager
Lowe's Home Centers, LLC
Winston-Salem, NC
04.2015 - 08.2016
- Member of a Pilot Program built to increase Commercial Sales as well as developing In-Store Sales Specialists.
- Developed and implemented training programs for sales staff to enhance product knowledge and customer engagement.
- Analyzed sales data to identify trends, informing strategic decision-making for inventory management.
- Coordinated with marketing teams to align promotional strategies with sales objectives and customer needs.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced team performance with introduction of regular training sessions focused on product knowledge and sales techniques.
Education
Political Science
The Citadel
Charleston, SCSkills
- Strong Interpersonal skills
- Data Analysis
- Ethical Leader
- Training and Coaching
- Driving Results
- Customer Focused
- Motivating Peers and Direct Reports
- Leadership Development
- Relationship building
- Sales team training
- Goals and performance
TruGreen BSM of the Year
2019 for Carolina Region
TruGreen TSM of the Year
2022 for the South Division
Military Experience
US Army and Army Reserve
Military Police Corps
Dec 1991- Dec 1999
Timeline
Sales and Operations Manager
PGA Lawncare
02.2026 - Current
Telemarketing Sales Manager South OBT
TruGreen Inc.
01.2021 - 11.2025
Branch Sales Manager Greensboro NC
TruGreen Inc.
08.2019 - 12.2020
Branch Sales Manager Charleston SC
TruGreen Inc.
10.2017 - 07.2019
Sales and Operation Manager
Lowe's Home Centers, LLC
04.2015 - 08.2016
Political Science
The Citadel