SHANE BANDY
WEST CARROLLTON,OHIO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Manager
Beauti N Beast
02.2020 - 01.2022
- Their work ensures customer demands are met and high satisfaction levels are maintained
- Transportation managers have excellent organizational, problem-solving, and communication skills.
Transit Bus Operator
Metro Sorta
08.2017 - 06.2019
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Manager
AT&T
07.2015 - 02.2017
- Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.Maintain location staffing through employee retention, recruiting and team member training and development.Build a steady client base by ethical and customer-centric business practices.
Macys
07.2012 - 01.2015
- Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience
Call Center
Convergys
05.2010 - 07.2012
- Work from home call center representatives provide customers with a variety of support services, such as answering questions about billing and orders, providing additional information about a specific product or service, or trying to up-sell existing customers on new products
- Unlike other call center representatives who work in the office, you have calls forwarded to your phone line at home to complete your tasks
- As a work from home call center representative, your specific job duties may vary, depending on the company and industry
- General responsibilities include answering calls, completing billing information or purchases, updating orders, and taking notes about customer concerns or complaints
- When there are issues you cannot handle, you request that a supervisor or manager help the customer find a resolution.
Education
Business
Saint Petersburg College
St. Petersburg, FLSkills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
Timeline
Manager
Beauti N Beast
02.2020 - 01.2022
Transit Bus Operator
Metro Sorta
08.2017 - 06.2019
Manager
AT&T
07.2015 - 02.2017
Macys
07.2012 - 01.2015
Call Center
Convergys
05.2010 - 07.2012
Business
Saint Petersburg College
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