Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Shane Borg

Gilbert,AZ

Summary

My objective is to take the next step in my career utilizing my skills in management, sales, planning and customer service. I have held positions within the automotive industry for the past twenty five years, and through that have gained valuable experience in working with the public, managing a staff and workflow, managing inventory, performing quality control, as well as mechanical operations. Off the job I enjoy riding and maintaining my Harley-Davison, four wheeling and outdoor activities with my family. I have been involved in community activities through the Boy Scouts, 4-H, the Lions Club, and now with my children, involved in extra-curricular activities.


Overview

26
26
years of professional experience

Work History

Arbitration Specialist

Openlane
06.2019 - Current
  • Manage arbitration cases between seller and buyer to provide a favorable outcome for both parties
  • Provide customer service to buyers with purchase issues
  • Ensure that arbitration cases are properly documented and conform to applicable NAAA, ADESA and seller guidelines
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Co-owner

Lindsay Borg Photography
06.2014 - Current
  • Provide photography and videography services for clients including weddings, families, and seniors
  • Maintain company website

Assistant Service Manager

Earnhardt Toyota
02.2016 - 06.2019
  • Continued to provide excellent customer service for Toyota owners
  • Above region CSI scores

Assistant Service Manager

Big Two Toyota
03.2010 - 02.2016
  • Provide guests with superior service for their vehicles
  • Consistent $130.00+ customer pay labor RO average
  • Above region CSI scores 3 years running
  • Top customer pay labor sales for 2012
  • Over 1 million total sales dollars for 2012, 2013, and 2014

Customer Service Representative

Toyota Financial Services
12.2008 - 03.2010
  • Take calls from customers regarding all facets of their vehicle financing
  • Handle customer complaints and resolve issues
  • Uphold Brand image
  • Top departmental API metrics for August and October 2009

Pre-Owned Inventory Manager

Penske Automotive Group
06.2008 - 09.2008
  • Purchased inventory for multiple luxury franchises
  • Generated profit through wholesale of inventory
  • Appraised potential trade in vehicles
  • Managed lot staff
  • Directed reconditioning process
  • Managed lease return intake from grounding to purchasing

Server

Cork ‘N Cleaver
03.2002 - 07.2008
  • Provided exemplary customer service
  • Resolved conflicts
  • Consistently achieved 18% gratuity or higher

Assistant Pre-Owned Inventory Manager

Penske Automotive Group
07.2004 - 06.2008
  • Purchased inventory for multiple luxury franchises
  • Assisted in generating profit through wholesale of inventory
  • Appraised potential trade in vehicles
  • Managed lease return intake from grounding to purchasing

Reconditioning Manager

Penske Automotive Group
07.2001 - 07.2004
  • Managed lot staff
  • Resolved customer issues
  • Directed reconditioning process
  • Coordinated the efforts of multiple departments to provide the best possible product for display and sale
  • Managed lease return intake from grounding to purchasing

Lot Attendant

Penske Automotive Group
01.1999 - 07.2001
  • Controlled product placement and display
  • Trained lot staff

Education

Bachelor of Arts - Sociology

Arizona State University
Tempe, AZ
01.2001

Skills

  • Customer relations

  • Expert problem solving

  • Analytical thinking

  • Documentation management

  • Quality assurance

  • Management collaboration

  • Advanced communication

  • Team collaboration

  • Coaching and mentoring

Awards

  • Member of Phi Beta Kappa National Honors Society
  • Member Golden Key National Honor Society
  • Penske Automotive Group “Simply The Best”
  • Eagle Scout

Timeline

Arbitration Specialist

Openlane
06.2019 - Current

Assistant Service Manager

Earnhardt Toyota
02.2016 - 06.2019

Co-owner

Lindsay Borg Photography
06.2014 - Current

Assistant Service Manager

Big Two Toyota
03.2010 - 02.2016

Customer Service Representative

Toyota Financial Services
12.2008 - 03.2010

Pre-Owned Inventory Manager

Penske Automotive Group
06.2008 - 09.2008

Assistant Pre-Owned Inventory Manager

Penske Automotive Group
07.2004 - 06.2008

Server

Cork ‘N Cleaver
03.2002 - 07.2008

Reconditioning Manager

Penske Automotive Group
07.2001 - 07.2004

Lot Attendant

Penske Automotive Group
01.1999 - 07.2001

Bachelor of Arts - Sociology

Arizona State University

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Shane Borg