Shane Brady
Port Richey,FL
Summary
Well-rounded individual with high levels of drive and determination. Offering excellent communication and customer service skills while working hard.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pest Control Service Technician
Grass Monkey Pest Control
04.2021 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Adhered to most stringent safety procedures when applying chemicals.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
Garbage Collector
Waste Pro
02.2019 - 04.2021
- Collected and gathered garbage from buildings, businesses and other facilities.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
Call Center Representative
Consumer Sales Solutions International
01.2017 - 01.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
GED -
Anclote High School
Holiday, FL07.2014
My Florida Ready To Work Certificate - Applied Mathematics, Science, And Reading.
Fred K. Marchman Technical College
New Port Richey, FL07.2014
Skills
- Customer Safety
- Project Deadlines
- Critical Thinking
- Data Entry
- Creative Solutions
- Chemical Applications
- Active Listening
- Corrective Actions
- Reading Comprehension
- Customer Inquiries
- Product Knowledge
- Customer Satisfaction
Certification
- Licensed Pest Control Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Pest Control Service Technician
Grass Monkey Pest Control
04.2021 - Current
Garbage Collector
Waste Pro
02.2019 - 04.2021
Call Center Representative
Consumer Sales Solutions International
01.2017 - 01.2019
GED -
Anclote High School
My Florida Ready To Work Certificate - Applied Mathematics, Science, And Reading.
Fred K. Marchman Technical College
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