Shane Cabading
Cainta,Rizal
Summary
Accomplished Collections Specialist at JP Morgan Chase, adept at negotiating payment arrangements and ensuring compliance with collections regulations. Proven expertise in relationship building and problem-solving, driving timely resolutions. Skilled in data analysis and new hire training, fostering a collaborative environment that enhances performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Collections Specialist
JP Morgan Chase & Company
Taguig, Metro Manila
04.2024 - Current
- Demonstrated strong customer service skills while communicating with customers regarding payment arrangements.
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.
- Ensured compliance with all applicable laws, regulations, and ethical standards related to collections operations.
Financial Manager
Yeong-Wonhi Group of Companies Holdings Inc.
Pasay, Metro Manila
04.2021 - 01.2024
- Performed data gathering, budget and financial analysis, and trend analysis to drive financial operations.
- Consulted with leadership concerning financial operations to provide suggestions for improvement.
- Negotiated vendor contracts to reduce costs while maintaining quality of services received.
Beauty Specialist
Boots
London, Greater London
12.2018 - 01.2024
- Demonstrated excellent customer service skills, including active listening and problem-solving abilities.
- Assisted management with developing pricing strategies for products and services. Generated sales reports to track progress against goals set by management.
- Created promotional materials such as brochures, flyers, and coupons for marketing campaigns.
Trained new employees on safety protocols and proper techniques for providing beauty services
Financial Manager
God's Love Travel, Tours & Consulting Services Inc
Cainta, Rizal
04.2018 - 04.2021
- Coordinated with management to establish funding priorities.
- Consulted with leadership concerning financial operations to provide suggestions for improvement.
- Recruited staff members and oversaw training programs.
Education
A-LEVELS - Humanities
Westminster Kingsway College
London07-2017
GCSE - French
St. Thomas The Apostle College
London07-2015
GCSE - English
St. Thomas The Apostle College
London07-2015
GCSE - Science
St. Thomas The Apostle College
London07-2015
GCSE - Additional Science
St. Thomas The Apostle College
London07-2015
GCSE - Religion
St. Thomas The Apostle College
London07-2015
GCSE - Arts
St. Thomas The Apostle College
London07-2015
GCSE - English Literature
St. Thomas The Apostle College
London07-2015
Skills
- New hire training, relationship building
- Goals and performance
- Goal-oriented mindset
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Active listening
- Empathy and tactfulness
- Collections
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Accomplishments
- JTE Rockstar
- CSAT Magazine Awardee
- Top Specialist Prestige Award January 2025
- Top Specialist Prestige Award February 2025
References
References available upon request.
Timeline
Collections Specialist
JP Morgan Chase & Company
04.2024 - Current
Financial Manager
Yeong-Wonhi Group of Companies Holdings Inc.
04.2021 - 01.2024
Beauty Specialist
Boots
12.2018 - 01.2024
Financial Manager
God's Love Travel, Tours & Consulting Services Inc
04.2018 - 04.2021
A-LEVELS - Humanities
Westminster Kingsway College
GCSE - French
St. Thomas The Apostle College
GCSE - English
St. Thomas The Apostle College
GCSE - Science
St. Thomas The Apostle College
GCSE - Additional Science
St. Thomas The Apostle College
GCSE - Religion
St. Thomas The Apostle College
GCSE - Arts
St. Thomas The Apostle College
GCSE - English Literature
St. Thomas The Apostle College