Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Christopher Hughes

Cleveland,OH

Summary

Seasoned Collections specialist with 8 years in researching and collecting money from consumers. Built and trained a strong team of collections agents to minimize customer disputes and maximize amounts collected. Researched claims and handled escalated cases. Selected and trained excellent representatives for the collections team. Dependable Collections Specialist is successful at meeting high productivity, quality, and performance standards. Efficient and competent professional. Hardworking, adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence. Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

8
8
years of professional experience

Work History

Collections Specialist

National Enterprise Systems
04.2024 - Current
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable plans.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.

Customer Relations Lead (Contractor)

Stryker Sustainability Solutions
01.2024 - 07.2024
  • Provided personalized support to key accounts, ensuring their needs were met consistently throughout each interaction with our organization.
  • Conducted root cause analysis on recurring issues, implementing solutions that mitigated future occurrences effectively.
  • Streamlined customer service processes for improved response times and increased overall efficiency.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.

SENIOR COLLECTIONS AGENT

Consumer USA
01.2017 - 12.2023
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable plans.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.

CUSTOMER SERVICE SPECIALIST

Nu Home Promotion LLC
09.2016 - 11.2016
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable plans.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.

Education

No Degree - Business Management

Cuyahoga Community College
Cleveland, OH
01.2011

Skills

  • Customer Care
  • Agent Support
  • Staff Training
  • Corporate Social Responsibility
  • New Hire Training
  • Team Supervision
  • Client Resolution
  • Persuasion Strategies
  • Team Oriented
  • Negotiation
  • Microsoft Excel
  • Lead Collection
  • Credit and collections
  • Teamwork orientation
  • Relationship building
  • Account review

Personal Information

  • Relocation: Anywhere
  • Title: SR. Collections Agent

Timeline

Collections Specialist

National Enterprise Systems
04.2024 - Current

Customer Relations Lead (Contractor)

Stryker Sustainability Solutions
01.2024 - 07.2024

SENIOR COLLECTIONS AGENT

Consumer USA
01.2017 - 12.2023

CUSTOMER SERVICE SPECIALIST

Nu Home Promotion LLC
09.2016 - 11.2016

No Degree - Business Management

Cuyahoga Community College
Christopher Hughes