Seasoned Collections specialist with 8 years in researching and collecting money from consumers. Built and trained a strong team of collections agents to minimize customer disputes and maximize amounts collected. Researched claims and handled escalated cases. Selected and trained excellent representatives for the collections team. Dependable Collections Specialist is successful at meeting high productivity, quality, and performance standards. Efficient and competent professional. Hardworking, adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence. Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.