Over 29 years providing technical support, including 21 years of supporting Oracle EBS. Excellent debugging and researching skills for quick resolutions and high customer satisfaction with Tier 2 support for multiple customers. Strong verbal and written communication skills involve conveying messages clearly and accurately to both technical and functional audiences. Effectively building rapport and ensuring understanding by avoiding jargon, using plain language, and practicing conciseness to a customer’s situation. Proficient in PL/SQL, MOSFS/MOS, APEX, Unix and Workflow administration. Mentored experienced and new team members, sharing knowledge through regularly scheduled work sessions and via Slack as needed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.