Shane Cosiver
Larchmont,NY
Summary
Ambitious young professional with 5+ years of client service experience in the financial services industry. Outstanding organizational and communication skills with the ability to complete tasks in a timely and efficient manner. Comfortable working independently or as part of a team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Services Representative
Marex Capital Markets (formerly ED&F Man Capital Markets)
04.2022 - Current
- Head the onboarding process from opening the account, setting up reporting, and ensuring account is ready to trade
- Conduct calls with clients welcoming them to firm and walking them through onboarding process
- Deliver a suite of services to our equity clearing clients which include but are not limited to Settlements, Margin, Reporting, Wires and Corporate actions
- Take ownership of client investigations (e.g., booking issues and reporting) and collaborate with operational and middle office teams to ensure effective resolution.
- Proactively participate in client visits and internal calls related to client service, perform responsibilities through proficient use of internal applications
- Participate in service-related process improvements. - Work closely with Client Onboarding to ensure smooth transition to the firms' trading, settlement and reporting platforms after on-boarding approval
- This includes management of required logins, trading system configurations, access to platforms, and relevant training
- Demonstrate particular consideration for the firm's reputation and safeguarding Marex and its clients and assets, by maintaining compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. -
- Handle ad hoc requests from clients ensuring their needs are met promptly and redirecting to the relevant team if necessary
Client Service Associate
Ameriprise Financial Services, LLC
09.2019 - 03.2022
- Prepare correspondence for advisor signature - Assists with Financial Planning Initiatives using Naviplan and other proprietary Ameriprise software.
- As directed, assists Advisor in servicing clients - collects and inputs date for the financial plans, runs scenarios and closed out plans.
- Manage and resolve client service problems
- Prepare agendas/forms for client appointments
- Maintain files and records in accordance with the records retention policy, perform other allowable duties as assigned by the client service manager
Finance Department Aide
NYC Department of Social Services
06.2018 - 08.2019
- Used Excel to identify and correct mistakes made in payments over a 2 year period - Processed treasury, tax, and loan payments - Maintained confidentially of client information and bank records - Completed general office work in a timely and efficient manner
Education
Master of Business Administration - MBA, Accounting and Finance -
Iona University
05.2022
Bachelor of Business Administration - BBA, Finance -
Iona University
05.2020
Skills
- Client Relationship Building
- Complaint Handling
- Follow-up skills
- Meeting deadlines
Certification
- SIE - FINRA
- Series 7 - FINRA
Timeline
Client Services Representative
Marex Capital Markets (formerly ED&F Man Capital Markets)
04.2022 - Current
Client Service Associate
Ameriprise Financial Services, LLC
09.2019 - 03.2022
Finance Department Aide
NYC Department of Social Services
06.2018 - 08.2019
Master of Business Administration - MBA, Accounting and Finance -
Iona University
Bachelor of Business Administration - BBA, Finance -
Iona University
- SIE - FINRA
- Series 7 - FINRA
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