Summary
Overview
Work History
Education
Skills
Timeline
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Shane Cross

Sacramento,CA

Summary

Versatile and dynamic professional with extensive experience at Wal-Mart Supercenter, adept in handling high-stress situations and resolving customer complaints, enhancing loyalty. Excelled in loading, unloading, and maintaining strict safety protocols. Demonstrated exceptional communication and team-building skills, ensuring operational excellence and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Warehouse Worker/Shelf Stocker/ Customer Service

Wal-Mart Supercenter
02.2024 - 11.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 65 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.


Warehouse/Customer Service Representative/Online Shopper

Home Depot
04.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Seasonal Packing Associate

WYLD
10.2021 - 01.2022

Cook

Malabar American Cooking,
03.2018 - 03.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Cook

Red Lobster
09.2017 - 01.2019

Education

High School Diploma -

Kinney High School
Rancho Cordova, CA
04-2013

Skills

  • Loading and unloading
  • Order picking and processing
  • Shipping and receiving
  • Unpacking merchandise
  • Container loading and unloading
  • Communication Skills
  • Order Processing
  • Team building
  • Safety Procedures
  • Stocking shelves

Timeline

Warehouse Worker/Shelf Stocker/ Customer Service

Wal-Mart Supercenter
02.2024 - 11.2024

Warehouse/Customer Service Representative/Online Shopper

Home Depot
04.2023 - 01.2024

Seasonal Packing Associate

WYLD
10.2021 - 01.2022

Cook

Malabar American Cooking,
03.2018 - 03.2020

Cook

Red Lobster
09.2017 - 01.2019

High School Diploma -

Kinney High School
Shane Cross