Shane Davis

• Administer medications daily
• Exercise with client
• Assistance with shopping for healthy foods
• Assistance with cooking meals
• Provide rides to doctor appointments
• Provide any and all first aid
• Monitor client and home for health risks
• Monitored and maintain cleanliness, sanitation, and organization of client home
• Established 2 weekly medication counts to ensure no issues with over / under dosing or missing medications

• Provided Tier 1 IT support to non-technical internal users through desk side support services.

Assisted customers with signing up for Lexington Law credit repair services. High pressure sales tactics used to bring out the dream, why/emotion, pain, what happened, and plan b to use against customers when they decline services.

• Work with other agents to get trained and ready for production.
• 20 - 30 Outbound calls daily to leads to set up appointments.
• In home appointments to review established information and sign up for insurance.
• Recruit other agents and build team with plans to start own agency.

• Selling Medicare part D prescription drug plans for Humana.
• Taking inbound calls for all 50 states and D.C.
• Providing information on other products and referring to alternate departments.
• Comparing plans and medication coverage.
• Comparing coverage to existing coverage and provide accurate saving estimate.
• Performed above average on daily basis with 15 - 25 signups or plan changes per day

• Take inbound customer service calls and making integrated sales offers on every call 4 hours per day.
• Assist transition agents with help flags, escalations, coaching agents on best practices 4 hours per day or as needed.
• Helping training classes with mock phone calls, first phone calls and first sales.
• Assist with production agents help, sale, and escalation flags as needed.

• (Work at home advisor) Provided technical support and management support for all lines of business.
• Handled escalations from T1 advisors when standard knowledge base articles did not resolve all issues.
• Sent request for technical assistance to senior engineering to partner with customers to resolve emerging issues.
• Increased call resolution rate by following technical support articles.

• Position started out as technical support for Tier 1 for first 90 days
• Then next line of business was introduced
• Took calls for technical support and scheduled in store appointments, set up mail in repairs, and escalated all emerging issues to Tier 2 support and all other non agreement or unresolved issues.
  

• Selling Amway products as an Independent Business Owner.
• Recruiting new agents to work in your downline to build residual income
• Building a network of agents that work together to sell Amway products and bring new people into the Amway way of life.

• Set sales floor each month according to planned set.
• Place markers on sales floor for merchandise team before each truck arrives.
• Monitor sales and credit goals on daily, weekly, monthly, and yearly basis.
• Met or exceeded sales and credit goals each month.
• Managed entire store two hours each day as manger on duty over 20 or more associates.
• Managed men's department 6 hours each day with 3 associates per shift.
• Assist with customer issues.
• Open and close store.
• Maintain full displays and racks on sales floor to ensure maximum sales and customers can always find everything.
  

• Load machine with overhead crane.
• Operate machine by entering lengths to be cut and setting blades to proper width.
• Box and band material for shipping.
• Load & unload trucks with finished product via forklift.
• Performed maintenance on machine 2 times monthly

• Help catch and stack material coming off production line.
• Learn machine operations.
• Help unload materials and load machine.
• Performed required duties and swept when finished or helped in other areas.
• Increased production by 10% made it possible to take on new clients.

• Make bread and cookies each day.
• Fill containers with meats.
• Slice vegetables and fill containers with said vegetables.
• Make sandwiches for customers and ring up on cash register.
• Clean and mop lobby.
• Open and or close store.
  

• Operate forklift each morning to load carpet cutting machine with carpet for each days jobs.
• Operate carpet cutting machine by entering length needed for each job and specific carpet roll.
• Wrap cut to length piece of carpet with plastic and drop from machine into staging area.
• Re-wrap main carpet roll and drop into return to inventory area.
• Repeat process until all jobs have been cut and main rolls returned to racks.
• Load cut carpet for jobs into installer trucks and add proper amount and type of padding.
• Unload trucks with carpet rolls for warehouse and receive into system.
• Put away received rolls in proper bins.
• Deliver any additional materials needed to jobsite when needed.

• Maintain and stock areas low on product.
• Water plants when needed.
• Help customers with loading plants into their vehicles.
• Unloading trucks with product.
• Established displays of plants that would promote sales each season.

• Maintain minimal call wait time between orders.
• Correct customer address when entered incorrectly and provide mapsco code's so that they can be directed to local Dominoes.
• Monitor store's prep/cook time and amount of time delivery takes place once product is finished.
• When any store fell behind policy standards a coded page was sent to the general manager with the store status so situations could be resolved as quickly as possible.
• Managed over 50 customer calls per day.