Shane Dell

• Coordinated intake assessments to determine eligibility for SNAP Developed individualized service plans to address client needs effectively.
• Monitored case progress and adjusted strategies to improve outcomes. Documented client interactions thoroughly to ensure compliance with regulatory standards.
• Provided crisis intervention and support, fostering a safe environment for clients in need. Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources. Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Instructed Road to Renting Courses & Life Skills Classes. Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

• Managed resident intake processes, ensuring compliance with housing regulations and policies.
• Developed and implemented community engagement programs to foster resident relationships.
• Managed tenant relations, addressing concerns and ensuring satisfaction through effective communication.
• Developed leasing strategies that improved occupancy rates while maintaining compliance with housing regulations.
• Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
• Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements.
• Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness, and substance abuse, occupying over 40 apartments by providing direct, hands-on support services.

• Developed and implemented comprehensive care plans for residents, focusing on individual needs and preferences.
• Coordinated interdisciplinary team meetings to ensure seamless communication and collaboration among staff.
• Monitored compliance with state regulations, ensuring high standards of service delivery and resident safety.
• Trained and supervised social services staff, enhancing team performance and service quality.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Advocated for residents' rights, addressing concerns and improving overall satisfaction levels within the facility.

• Coordinated housing placement services for individuals and families in need.Developed and maintained relationships with local landlords to secure housing opportunities.
• Conducted comprehensive assessments to determine clients' housing needs and preferences. Provided ongoing support and resources to assist clients in maintaining stable housing.
• Helped clients find permanent or temporary housing.
• Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
• Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
• Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.

Escorted children into Geiger Correctional Facility for Supervised visits

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Developed training materials to support ongoing staff education and professional growth.