Shane Dennison
Newport News,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Ambassador
J. Smith Enterprises
Newport News, VA
01.2022 - 05.2024
- Handled difficult customer situations in a respectful manner.
- Provided accurate information regarding products and services.
- Maintained up-to-date knowledge on all products and services offered by the company.
- Processed payments using various methods such as cash, debit or credit cards.
- Resolved customer issues quickly and efficiently.
- Assisted customers with product inquiries, orders, returns and complaints.
- Participated in team meetings to discuss new strategies for improving customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Cash Handling
- Credit card payment processing
- Customer Service
- Stock management
- Time Management
Languages
English
Native/ Bilingual
Spanish
Limited
Volunteer Work
- Pathfinder at Liberty Live Church in Hampton
Timeline
Customer Service Ambassador
J. Smith Enterprises
01.2022 - 05.2024
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