Summary
Overview
Work History
Education
Skills
Accomplishments
References
Additional Information
Timeline
Generic

Shane Deutschlander

Maricopa,Arizona

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

7
7
years of professional experience

Work History

LOAN OFFICER

Valon Mortgage
06.2024 - Current
  • Conducted detailed consultations with clients to evaluate their financial status and mortgage needs, securing a 90% client approval rate
  • Processed and approved over 50 mortgage applications monthly, ensuring compliance with industry regulations and company policies
  • Developed personalized mortgage solutions, resulting in a 20% increase in client satisfaction and retention
  • Collaborated with underwriters and real estate agents to streamline the mortgage application process, reducing processing time by 15%
  • Spearheaded the development and execution of comprehensive sales strategies, resulting in a 20% increase in revenue growth within the first year
  • Implemented a new monitoring system for production metrics, leading to a 15% improvement in efficiency by identifying and addressing key trends and areas for improvement.

DIRECTOR, MORTGAGE EXCELLENCE

Rocket Mortgage
10.2022 - 10.2023
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and through coaching and feedback, enhanced performance and exceeded team goals
  • Implemented a structured feedback system, increasing employee engagement and reducing turnover by 15%

SENIOR TRAINER

Rocket Mortgage
08.2020 - 10.2022
  • Designed and conducted over 50 dynamic training sessions using various methods, which increased team sales performance by 25%
  • Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
  • Provided in-house training to new employees concerning maintenance of standardized training approaches.
  • Evaluated training needs to improve training quality.
  • Developed and implemented lesson plans and teaching aids such as reference materials and videos.
  • Delivered comprehensive in-person and virtual training to new employees and newly graduated and hired officers.

Senior Loan Officer

Rocket Mortgage
03.2019 - 08.2020
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Collaborated with other departments to promptly process loan applications.
  • Developed strong relationships with customers through high levels of customer service.

ASSISTANT DIRECTOR, ADMISSIONS

Argosy University
07.2017 - 01.2019
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Guide prospective students and their families through the admission process, answering questions and providing information about programs, deadlines, and requirements.
  • Review and evaluate applications for admission, ensuring all required materials are submitted.

Education

BACHELOR OF SCIENCE IN APPLIED COMMUNICATIONS -

University of Wisconsin
12.2017

Skills

  • Problem-Solving
  • Continuous Improvement
  • Training and Development
  • Coaching abilities
  • Team Development
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Computer systems efficiency
  • Exceptional collaboration skills
  • Customer Relationship Management
  • Employee Performance Management

Accomplishments

  • Conducted detailed consultations with clients to evaluate their financial status and mortgage needs, securing a 90% client approval rate
  • Processed and approved over 50 mortgage applications monthly, ensuring compliance with industry regulations and company policies
  • Developed personalized mortgage solutions, resulting in a 20% increase in client satisfaction and retention
  • Collaborated with underwriters and real estate agents to streamline the mortgage application process, reducing processing time by 15%.
  • Spearheaded the development and execution of comprehensive sales strategies, resulting in a 20% increase in revenue growth within the first year
  • Implemented a new monitoring system for production metrics, leading to a 15% improvement in efficiency by identifying and addressing key trends and areas for improvement.
  • Designed and conducted over 50 dynamic training sessions using various methods, which increased team sales performance by 25%

References

References available upon request

Additional Information

Military Service: U.S. Army

Honorably Discharged

  • Served as Fire Support Specialist from 2010-2013, contributing to missions, operations and all duties.
  • Demonstrated strong leadership, discipline, and teamwork in high-pressure environments.
  • Honorable discharge received, reflecting commitment and exemplary conduct throughout service.

Timeline

LOAN OFFICER

Valon Mortgage
06.2024 - Current

DIRECTOR, MORTGAGE EXCELLENCE

Rocket Mortgage
10.2022 - 10.2023

SENIOR TRAINER

Rocket Mortgage
08.2020 - 10.2022

Senior Loan Officer

Rocket Mortgage
03.2019 - 08.2020

ASSISTANT DIRECTOR, ADMISSIONS

Argosy University
07.2017 - 01.2019

BACHELOR OF SCIENCE IN APPLIED COMMUNICATIONS -

University of Wisconsin
Shane Deutschlander