Shane Durst
FREDERICKSBURG,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Quick learner with a background in multiple fields and always willing and able to learn a new skillset.
Overview
19
19
years of professional experience
Work History
Service Technician
Culligan Water Conditioning of Fredericksburg
Fredericksburg, Texas
01.2017 - Current
- Diagnosed and repaired water treatment systems to ensure optimal functionality.
- Conducted routine maintenance on equipment, enhancing reliability and performance.
- Maintained accurate service records and documentation for customer accounts.
- Responded promptly to service calls, ensuring high levels of customer satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- For 5+ years I have managed the commercial repair projects from the initial diagnostic, to the price quote, and after approval completed the repair project.
Technician/ State Vehicle Inspector
Express Lube
Fredericksburg, TX
09.2014 - 12.2016
- Conducted routine vehicle maintenance, ensuring optimal performance and safety standards.
- Oversaw inventory management, ensuring availability of essential parts and supplies.
- Collaborated with team members to optimize customer service and satisfaction levels.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Production/Cellar Worker
Pedernales Brewing
Fredericksburg, TX
11.2012 - 08.2014
- Maintained high levels of sanitation within the facility via regular cleaning routines including pressure washing floors, sanitizing equipment surfaces, and removing debris from work areas.
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Kept operations in compliance with company, safety and legal requirements.
- Collaborated with team members to optimize workflow efficiency.
- Implemented safety protocols to maintain a secure working environment.
- Wrote and assisted in writing Standard Operating Procedure manuals for dangerous chemical handling and also for cleaning of fermentation tanks and proper maintenance of the beer filtration equipment.
Warehouse Worker/Retail Sales Associate
Sears Hometown & Outlet Stores Inc.
Fredericksburg, TX
05.2010 - 09.2011
- Maintained accurate inventory records, ensuring timely stock replenishment.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Assisted in home delivery and installation of large appliances.
- Worked with and listened to customers about their needs and budget to fine the best solution in replacing their old/ broken appliances.
Construction Worker
Bruce Reeh Construction
Fredericksburg, TX
03.2007 - 02.2009
- Assisted in the installation of structural frameworks, ensuring adherence to building codes.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Learned how to read and understand blueprints.
- Was taught how to do things from foundation to roofing and everything in between.
- Learned basic wiring ie ceiling fans, light fixtures, switches, outlets, and the proper safety procedures with electrical work.
Education
High School Diploma -
Gillespie County Learning Center
Fredericksburg, TXNo Degree - Undergrad Studies
Austin Community College
Austin, TXSkills
- Able to learn quickly and efficiently
- Installation and repair
- Preventive Maintenance
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Documentation and reporting
- Diagnostic testing
- Mechanical aptitude
- Have knowledge of Carpentry, Household Electrical, Plumbing, Computer Systems (software and hardware), and Mechanical
- Analytical thinking
Timeline
Service Technician
Culligan Water Conditioning of Fredericksburg
01.2017 - Current
Technician/ State Vehicle Inspector
Express Lube
09.2014 - 12.2016
Production/Cellar Worker
Pedernales Brewing
11.2012 - 08.2014
Warehouse Worker/Retail Sales Associate
Sears Hometown & Outlet Stores Inc.
05.2010 - 09.2011
Construction Worker
Bruce Reeh Construction
03.2007 - 02.2009
High School Diploma -
Gillespie County Learning Center
No Degree - Undergrad Studies
Austin Community College