Sebastian Alvarenga
Benson,North Carolina
Summary
Dynamic Service Technician with a proven track record at Element Service Group, excelling in diagnosing and repairing systems while enhancing customer satisfaction. Skilled in effective communication and multitasking, I am committed to continuous learning and fostering teamwork, ensuring adherence to safety protocols and delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Technician
Element Service Group
Apex, NC
02.2024 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Performed refrigerant repairs on various components in the system while adhering to proper procedures.
Installer/Maintenance Tech
Harrod Heating and Air
Fuquay-Varina, NC
08.2022 - 02.2023
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed ductwork within residential and commercial settings.
- Performed system maintenances.
Kitchen
Panera Bread
Smithfield, NC
07.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associated In HVAC/R - HVAC/R
Johnston Community College
Smithfield, NC05.2024
Skills
Very active and able to stand for extended periods of time
Able to work with others and hold proper communication
Always looking for something to do during jobs and multitask to keep jobs running smoothly and efficiently
Perform repairs on systems by proper protocol as it was explained to me by the instructors at JCC
Always looking to learn about the systems I'm working on to become a valued employee to the company
Certification
A2L Certification
Universal EPA certification
Languages
Spanish
Native or Bilingual
Timeline
Service Technician
Element Service Group
02.2024 - Current
Installer/Maintenance Tech
Harrod Heating and Air
08.2022 - 02.2023
Kitchen
Panera Bread
07.2021 - 08.2022
Associated In HVAC/R - HVAC/R
Johnston Community College