Programming Languages: C / C
SHANE FOO
Order Writer
Orlando,Florida
Summary
With nearly seven years of customer service experience, and a driven interest for art, design, and technology, I wish to secure a position in the technology field that will put my knowledge of inventory management, computers, and merchandising to great use. Accomplished projects on deadline by completing daily maintenance routines, monitoring sales and inventory data, sharing project status with decision-makers, effective time management, and delivering outstanding customer service.
Overview
7
7
years of professional experience
Work History
Grocery Order Writer
Whole Foods Market
Orlando, FL
02.2018 - Current
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Monitored and reported on daily shrink, sales, and inventory data for weekly business review.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Answered calls, took messages and transferred calls to appropriate individuals.
Grocery Replenishment Specialist
Publix Supermarkets
Orlando, FL
03.2015 - 03.2018
- Completed inventory counts, reordered stock and removed expired items from supply.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Recommended products to customers to drive sales.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
Security Assistant
FAU -Student Housing and Residential Life
Boca Raton, FL
12.2013 - 05.2014
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
Associate of Science - Computer Science
Valencia College
Orlando, FL 01.2021 - Current
Skills
Product and service knowledge
undefinedSoftware
Adobe Photoshop / Illustrator
Microsoft Office 365
Interests
Digital Art & Graphic Design
Scifi & Medieval Fantasy Genre Media
Reading Fictional Works
Video Games
Traveling
Timeline
Associate of Science - Computer Science
Valencia College
01.2021 - Current
Grocery Order Writer
Whole Foods Market
02.2018 - Current
Grocery Replenishment Specialist
Publix Supermarkets
03.2015 - 03.2018
Security Assistant
FAU -Student Housing and Residential Life
12.2013 - 05.2014
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