Sonia Zuniga
North Hills
Summary
Hardworking Assistant Store Manager equipped with excellent leadership, problem-solving and planning abilities. Drives store success with expert oversight of team activities and day-to-day operations. Dedicated to customer loyalty through top-notch service. Focused on completing work in a timely manner to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Skilled team player with strong background in high pace environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer skills. Motivated and friendly worker with a flexible schedule and willing to work weekends, dependable and punctual. Work collaboratively with team members and provide excellent customer service.
Overview
13
13
years of professional experience
Work History
Grocery Order Writer
Whole Foods Market Inc
Porter Ranch, CA
05.2024 - 12.2025
- Developed and maintained accurate inventory records to ensure product availability.
- Collaborated with suppliers to optimize order fulfillment processes and reduce lead times.
- Analyzed sales trends to inform purchasing decisions and enhance stock management.
- Served as a subject matter expert on all aspects of the ordering process, aiding colleagues when they encountered challenges or required assistance.
- Maintained up-to-date knowledge of products, pricing, and promotions to ensure accurate order placement for customers.
- Achieved a high level of customer satisfaction, addressing concerns promptly and providing comprehensive resolutions.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and staying organized in a fast-paced environment.
Assistant Store Manager
Aldi USA
Burbank, CA
09.2020 - 05.2024
- Evaluated employee skills, built staff teams and executed performance reviews.
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Established customer relationships to generate more business.
- Assisted with employee recruitment, interview and hiring processes.
- Coordinated employee schedules according to availability and made adjustments to cover shifts.
- Monitored store inventories and ordered new products and equipment to prevent shortages.
- Trained employees on store policies, sales techniques and new procedures.
- Communicated priorities and sales driving information to store staff to maximize business opportunities.
- Collaborated with store manager to develop game plans to maximize sales and drive consistent performance.
- Scheduled shifts to minimize labor costs and drive productivity.
Associate
Jons Marketplace
Van Nuys, CA
04.2013 - 09.2020
- Assisted store management to maintain clean and organized sales floor throughout shift.
- Maintained high level of attention to detail, driving accuracy and quality in all deliverables.
- Answered customers questions and concerned.
- Utilized strong problem-solving abilities to identify and resolve complex issues.
- Training new upcoming employees.
Enrichment Teacher
Enrichment Educational Experiences
Woodland Hills, CA
08.2019 - 06.2020
- Equipped students with necessary tools to succeed in further related studies.
- Collaborated with other educators to plan and implement enrichment events and activities.
- Helped students learn material and perform well on knowledge and skill test.
- Informed parents and community members of specialty enrichment classes.
- Boosted performance of students through diversified strategy encompassing lectures, discussions and hands-on projects.
- Kept class organized and on-task to help each student obtain most value out of courses.
- Adjusted teaching strategies and materials to suit different learning styles and abilities.
- Maintained safe, organized environment for students to learn, collaborate and engage.
Sales Floor Associate
Target
Van Nuys, CA
10.2014 - 12.2014
- Contributed to store shrinkage control to reduce losses and help team meet profit goals.
- Escorted customers directly to target merchandise to deliver best-in-class service.
- Maintained signs and labels to communicate accurate pricing and promotions to customers.
- Supported positive store culture through consistent honesty, integrity and respect.
- Upheld organizational, cleanliness and recovery standards for sales floor and helped maintain entire store at professional level.
- Assisted with receiving and processing incoming shipments.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
Education
High School -
Northridge Academy High School
Northridge, CA06-2012
Skills
- Inventory control
- Sales
- Management
- Teamwork
- Multitasking
- Time management
- Bilingual
- Merchandising
- Merchandise restocking
- Customer Service
- Cashiering
- Critical Thinking
- Problem Solving
- Customer Satisfaction
- Retail
- Cash Handling
- Training and development
- Employee training
Languages
English
Spanish
Timeline
Grocery Order Writer
Whole Foods Market Inc
05.2024 - 12.2025
Assistant Store Manager
Aldi USA
09.2020 - 05.2024
Enrichment Teacher
Enrichment Educational Experiences
08.2019 - 06.2020
Sales Floor Associate
Target
10.2014 - 12.2014
Associate
Jons Marketplace
04.2013 - 09.2020
High School -
Northridge Academy High School