Shane Fritts
Sota Shine
Maple Grove,Minnesota
2
Languages
3
years of professional experience
Dedicated Customer Service Advisor with a strong record in complaint handling and KPI monitoring. Proven ability to enhance customer satisfaction through effective dispute resolution and team collaboration.
Work History
Customer Service Advisor
2 Years 4 Months- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
- Managed customer accounts, ensuring accuracy and prompt updates to service records.
- Provided product knowledge and troubleshooting support, improving overall customer experience.
- Collaborated with team members to streamline processes, reducing response times for customer queries.
Courtesy Clerk
8 Months- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained cleanliness and organization of store aisles to ensure efficient customer navigation.
- Stocked shelves efficiently, ensuring optimal product availability and presentation.
- Operated cash register accurately, processing transactions and handling cash responsibly.
Education
High School Diploma
Skills
Call center experience
Customer relations
Call center operations
KPI monitoring
Vehicle inspection
Dispute resolution
Customer service excellence
Team building
Complaint handling
Work order preparation
Quality assurance
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Advisor
Sota Shine
06.2024 - CurrentRead More
Courtesy Clerk
Lunds & Byerlys
10.2023 - 06.2024Read More
Maple Grove Senior High
High School Diploma
Read More