Shane Goldwood, RN
BROOMFIELD,Colorado
Summary
Access & reimbursement specialist with a clinical foundation and extensive experience supporting providers and patients navigating complex insurance landscapes. Skilled in addressing access barriers, educating HCPs, and drivin adoption of programs that improve speed to therapy. Known for building strong partnerships and delivering strategic solutions that enhance patient access and affordability.
Overview
27
27
years of professional experience
Work History
Senior Field Reimbursement Manager
AbbVie
Denver, CO
12.2022 - Current
- Serve as a strategic partner to healthcare providers (HCPs), navigating complex insurance, access, and reimbursement challenges to accelerate patient access to immunology biologic therapies.
- Educate HCPs and staff on payer requirements, prior authorizations, appeals processes, and available patient support resources.
- Identify and resolve patient access barriers such as coverage restrictions, denials, affordability challenges, and market disrupters, improving speed to therapy initiation.
- Collaborate cross-functionally with sales, market access, and hub partners to align on account strategy and optimize outcomes.
- Develop strategic account plans to optimize patient access and provide healthcare providers with the necessary tools and support for effective reimbursement and treatment navigation.
Senior District Manager
AbbVie
Denver, CO
09.2021 - 12.2022
- Led and developed a team of 13 remote Nurse Ambassadors supporting patients across multiple immunology brands and indications.
- Drove team performance through coaching, motivational interviewing, and data-informed strategy to enhance patient engagement, education, and adherence.
- Partnered with cross-functional stakeholders to execute strategic initiatives aligned with brand team and patient services objectives.
- Successfully led team through multiple product launches and indication expansions, ensuring operational excellence and readiness.
- Built a high-performing, collaborative team culture focused on accountability and continuous development.
Associate Director, Oncology Patient Services
AbbVie
Mettawa, IL
04.2017 - 09.2021
- Partnered with cross-functional teams to design and implement patient support strategies aligned with oncology brand team objectives.
- Played a key role in developing objectives, strategy, business plans, operational design, training curriculum, and development needs for the oncology patient support program pilot.
- Led vendor team of Nurse Ambassadors, driving performance, engagement, and program success.
- Implemented process improvements to enhance operational efficiency and patient experience.
- Collaborated with marketing and external agencies to develop patient education resources.
District Manager, Immunology Patient Services
IQVIA (with AbbVie)
Denver, CO
04.2014 - 04.2017
- Managed a multi-state team of field and virtual nurse educators in the Immunology Patient Ambassador Program.
- Led team through program expansions while maintaining strong engagement and performance outcomes.
- Trained team members and peers on CRM platforms including Salesforce/Veeva.
- Selected by leadership to present Ambassador Program at Dermatology and Gastroenterology Regional Sales Meetings.
- Received Presidents Club award and peer-nominated District Manager of the Quarter award.
- Served on national advisory boards and strategic task forces.
Nurse Ambassador, Immunology Patient Services
IQVIA (with AbbVie)
Denver, CO
03.2013 - 03.2014
- Collaborated with sales partners and launched the Ambassador program in rheumatology offices in Denver, CO, resulting in the highest initial enrollments in the country.
- Educated patients on disease state, therapy administration, and access & reimbursement processes.
- Chosen by leadership to host Vice-President of U.S. Patient Services on his first-ever field ride with an Ambassador.
- Selected by leadership as National Ambassador of the Month for the West Region.
Infusion Nurse
Boulder Medical Center
Boulder, CO
08.2010 - 03.2013
- Administered biologic infusions and monitored patients with chronic autoimmune conditions.
- Verified insurance benefits and obtained prior authorizations, and educated patients on coverage and financial responsibility.
- Managed end-to-end drug acquisition, including buy-and-bill (medical benefit) and white/brown bagging (pharmacy benefit), resulting in timely patient care.
- Developed clinic policies and procedures to support safe and efficient operations.
Registered Nurse
USC Norris Cancer Center
Los Angeles, CA
07.2002 - 07.2005
- Delivered specialized care to bone marrow transplant (BMT) patients across all phases of treatment, including pre-transplant, acute transplant care, and post-transplant recovery.
- Coordinated complex care plans and collaborated with multidisciplinary teams to support optimal patient outcomes.
- Educated patients and caregivers on treatment, potential complications, and post-discharge care, improving adherence.
- Provided emotional support to patients and families navigating life-threatening illness and intensive therapy.
- Floated across multiple united, quickly adapting to varying patient populations, oncology diagnoses, and chemotherapy protocols, demonstrating flexibility and critical thinking skills.
Registered Nurse
Bronson Methodist Hospital
Kalamazoo, MI
11.1999 - 06.2002
- Functioned as both staff RN and per-diem charge nurse on a high-acuity medical oncology unit, managing patient flow, prioritizing care, and supporting team coordination.
- Delivered comprehensive care to patients with hematologic, oncologic, renal, pulmonary, and infectious diseases, ensuring safe and effective treatment.
- Collaborated with interdisciplinary teams to develop and implement patient-centered care plans, including symptom management and palliative care strategies.
- Guided patients and families through complex treatment decisions, providing education, advocacy, and end-of-life support when appropriate.
- Selected by leadership to serve on hospital-wide nursing committee, contributing to quality improvement initiatives and clinical best practices.
- Awarded the Excellence in Nursing Award in recognition of clinical excellence, patient advocacy, teamwork, and commitment to compassionate care.
Education
Associate of Applied Science - Nursing
Kellogg Community College
Battle Creek, MI05-1999
Bachelor of Arts - Kinesiology
Hope College
Holland, MI05-1995
Skills
- Building and sustaining trusting relationships with internal and external business partners
- Team leadership, performance management, and professional development
- Access & Reimbursement strategy
- Strategic planning
- Executive presentations
- Collaboration
- Influencing and leading without authority
- Remaining positive through change
- Motivational Interviewing
- Effective communication
Timeline
Senior Field Reimbursement Manager
AbbVie
12.2022 - Current
Senior District Manager
AbbVie
09.2021 - 12.2022
Associate Director, Oncology Patient Services
AbbVie
04.2017 - 09.2021
District Manager, Immunology Patient Services
IQVIA (with AbbVie)
04.2014 - 04.2017
Nurse Ambassador, Immunology Patient Services
IQVIA (with AbbVie)
03.2013 - 03.2014
Infusion Nurse
Boulder Medical Center
08.2010 - 03.2013
Registered Nurse
USC Norris Cancer Center
07.2002 - 07.2005
Registered Nurse
Bronson Methodist Hospital
11.1999 - 06.2002
Associate of Applied Science - Nursing
Kellogg Community College
Bachelor of Arts - Kinesiology
Hope College