Shane Graham
Wayne,NJ
Summary
Accomplished Technician with profound experience in high and low voltage with a specialty in card access control, IT security systems and telecommunications. Adept in installation, repair, and preventive maintenance. Excelled in customer service and troubleshooting, enhancing client satisfaction and team efficiency. Demonstrated attention to detail and ability to work under pressure, ensuring compliance with OSHA standards and safety protocols. Achieved significant improvements in project execution and safety adherence. .
Overview
8
8
years of professional experience
Work History
Technician
CTCI
Clifton NJ
07.2021 - 09.2023
- Installed and wired CCTV as well as card access control.
- Building of networking infrastructure.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
Apprentice Technician
Bullet Communications
Hasbrouck Heights, NJ
07.2019 - 08.2021
- Working alongside master technicians to install network infrastructure through fiber optics, cat 6 cabling.
- Building of cellular infrastructure through distributive antenna systems.
- Performed work in aerial, manhole, and other confined spaces.
- Optimized workflow within the technician team through effective prioritization of tasks based on urgency, complexity, and resource availability.
- Ensured client satisfaction with completed projects through thorough quality control checks before final sign off.
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
Electrical Apprentice
Brody Electric
Wayne, NJ
06.2015 - 05.2019
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
Education
High School Diploma -
Wayne Valley High School
Wayne, NJ06.2017
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Troubleshooting
- Written/Verbal Communication
- Installation and Repair
- Preventive Maintenance
- Customer interaction
- OSHA Compliance
- Deadline-oriented
Timeline
Technician
CTCI
07.2021 - 09.2023
Apprentice Technician
Bullet Communications
07.2019 - 08.2021
Electrical Apprentice
Brody Electric
06.2015 - 05.2019
High School Diploma -
Wayne Valley High School