Shane Hartzog Jr.
Watersmeet,MI
Summary
Upbeat, customer-focused Sales Associate with 10 plus years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe' Supervisor
Northern Waters Casino
Watersmeet, MI
03.2023 - Current
- Prepared specialty drinks such as lattes, cappuccinos, mochas., according to cafe recipes.
- Kept track of inventory levels throughout shifts to alert managers when supplies needed restocking.
- Performed opening and closing duties including setting up registers for operation and counting out drawer funds.
- Counted money at the beginning and end of shifts to ensure accuracy in transactions.
- Stocked shelves with food items such as pastries, sandwiches, salads. throughout the day.
- Ensured efficient operation of café according to health and safety regulations.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Lead Bartender
Northern Waters Casino
Watersmeet, MI
07.2021 - 11.2021
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
Food and Beverage Server
Northern Waters Casino
Watermeet, MI
02.2020 - 02.2020
- Greeted guests and provided menus.
- Took orders accurately and efficiently for food and beverages.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Followed proper sanitation standards when handling food and beverage items.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Provided exceptional service to high volume of daily customers.
Customer Service Representative
Big Picture Loans
Watersmeet, MI
07.2017 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated client account information and records in company databases.
- Approved or denied loan applications and explained reasoning behind decisions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Mentored new employees on procedures and policies to maximize team performance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Attended periodic training sessions related to consumer lending operations.
Education
Some College (No Degree) - Business
Gogebic Community College
Ironwood, MISkills
- Inventory Oversight And Maintenance
- Money Handling
- Menu Memorization
- Safe Handling Procedures
- Customer Service
- Payment Processing Knowledge
- Product Ordering
- Customer Engagement
Certification
- Cash Handling
- Tips Certified
- State Gaming License
Timeline
Cafe' Supervisor
Northern Waters Casino
03.2023 - Current
Lead Bartender
Northern Waters Casino
07.2021 - 11.2021
Food and Beverage Server
Northern Waters Casino
02.2020 - 02.2020
Customer Service Representative
Big Picture Loans
07.2017 - 09.2019
Some College (No Degree) - Business
Gogebic Community College
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